Better Care Appliance Repair

Terrible company to do business with. Despite telling my parents that the replacement item was going to be AT COST, they charged us almost 3x premium on what the manufacturers were selling for the replacement part (easily verified by the box). Scroll down to the bottom to see updates.Example:Circulation Fan cost from Better Care Appliance: $785.50Circulation Fan cost from Bosch: $272.94It also took them MULTIPLE visits to understand what was wrong with the freezer, and then the director" had the audacity to say that we didn't pay WHEN the problem was not fixed. We have receipt proof of all of the payments

I reached out to Better Care at 9:30 AM and I received a response just over an hour later. Pablo was at our office that day by 12 PM. I couldn't believe how quick this service was and the customer service was outstanding. We are still waiting on a quote but so far their service has been amazing and I would definitely recommend. Pablo was the tech who came to our office and he was extremely friendly and clear about what the next steps would be.

We have a Samsung Dual Fuel Range which was covered by an extended 5 yr warranty with Comerco. For about the last year, the oven's temperature modes have been inaccurate and untrustworthy. Under the warranty arrangements 2 previous service companies were unable to resolve the issues. Commerce sent us Better Care Alliance Repair with Don their technician. The mother boards, control panels , a fan and sensors were finally replaced. Don remained courteous, patient, competent and respectful throughout. We are happy to report a successful outcome. We are hoping to get many more years from our range We are not sure we can recommend this Samsung range but we can give high marks to Better Care and their man, Don!

Called better care and they are exactly as the reviews say. Easy communication, fast service and Pablo and the team took great care of me and my broken washing machine. He ordered the parts and by the next business day it was repaired. I would recommend this company to anyone!

TERRIBLE. OVERCHARGED ELDERLY PARENTS 3x COST FOR PARTS.My parents used Better Care for a refrigerator repair. The technician appeared to be extremely inexperienced, looking at videos online and calling someone else to diagnose the issue. After multiple visits, the parts were finally installed. However, upon completion and billing, we looked up the cost of the parts online using information on the packaging brought by the company and discovered that they were charged ~3x the cost for the part itself. This is a service company that should charge for labour (not overcharge for the parts). The company even stated in email that all parts are charged AT COST (meaning cost to buy the original goods), but clearly this is not the case.There was no way that my elderly parents could have researched this cost beforehand as the description provided by the technician was fairly vague (we were only able to research afterwards using the details on the packaging).DO NOT USE THIS COMPANY. They have taken advantage of my elderly parents. The company is called Better Care but based on our interactions with them during the installation and after to discuss this issue, they are clearly not interested in customer care. They only care about ripping you off to make money.

I needed to repair my microwave or estimate how much would it cost and maybe buy a new one instead of repairing. They were never on time, and when I booked follow up appointments the offer would redirect me to technician, while technician would say that it needs to be booked through the office. Instead of doing a proper investigation, technician spend 5 min and just guessed the most common problem, suggesting replacing the panel, which costs almost 600 CAD. Once this was done, he did not bother to test the microwave properly and rushed to leave. We found out that the microwave does not heat up. It took another week to book a follow up appointment, and then the technician discovered that apparently, the magnetron needs to be replaced as well, and it will cost another 560. Nicely done. I had to beg them to give a refund. I needed to call 8 times before they actually connected me with a supervisor. After 40 min of negotiating, he gave me 270 refund, convincing me that this is so generous of them. You decide yourself whether you want to deal with such company, but I wouldn't. Their general strategy is just pump out as much money as they can without putting a lot of effort.

I had Eli coming to fix our Sub-Zero fridge and ultraline / Viking oven.On the sub zero fridge he had replaced and rebuilt the entire seal system and did a very good job. I was impressed in any way by the knowledge and his professionalism.Eli was on time, well organized and very polite.I would recommend Better Care appliances to friends and family for any appliance needs.