Happy Tails Pet Resort & Spa

Not good for energetic puppies.We brought our 5 month puppy in for the introductory Rookie Days, where there are typically fewer dogs, to help get him used to other dogs while allowing us to return to our work office. We informed them that he had high energy and limited interaction with other dogs up until that point, and were told that was ok.His rookie day passed okay. He had moments of overstimulation and would try to play with dogs that were not interested, but was never separated from the group. In photos posted online, he seemed a little timid, which we attributed to his nervousness. His report card indicated he was overstimulated and didn't respect other dogs' space, which was understandable given the information we had shared with them. Their suggestion was to bring him in for 90 minute Power Hour sessions for $20, which would work great for us to introduce him to other dogs, but not for our need to return to the office.We brought him back for a follow up week, and it was unfortunately a terrible experience. After 3 hours, they called us to tell us we needed to pick him up, pulling us away from a holiday party we were coordinating and throwing. He had to be separated multiple times, for similar reasons to the first visit. Once again, they suggested the power hours. This is unfortunate because the 14 hour days are $35, which causes power hours to feel overpriced and an easy solution to dogs that need more attention. When we brought him home, he was extremely timid for the next 4 hours and was uncomfortable approaching his crate.We had heard great things about Happy Tails, and it possibly is for grown dogs. However, they don't seem equipped to look after puppies. After reading some other reviews, it seems others have shared this experience. We will have to look for a puppy friendly place instead.

Have been told my puppy is too rough for daycare at 3 months old, was warned on her behaviour that if it persists she would be banned. Took a break from Happy tails and went to 3 other doggy daycares over the last 6 months, to which I've been told she's great and hasn't been a problem at all.Returned to happy tails this past week, and was warned on 2 out of 3 days that she was behaving poorly and would be banned.Upon picking her up on her 3rd day, she had a cut on her ear that I wasn't informed about. Other daycares that I bring her too do training as well and have nothing but good things to say about her.In my opinion, Happy tails books and receives as many dogs as possible to make a good profit as a business should, but does not take necessary steps to insure proper supervision and care.Will not be returning. Have spoken to other daycares, and unfortunately they've heard similar stories.

Not recommended if your dog is energetic! If I could give 0 stars, I would. Our dog attends 3 different daycares and this is the only one he has a problem at. We’ve also heard from other owners that use this daycare and they seem to have the same problem. We are looking for a place to board our pup and this place seemed like an option. They tried our dog for 30 minutes then called us to pick him up. We’ve got a couple other options in mind but just wished we didn’t waste our time with this place :(

Horrible management. They asked for a power hr, we did 4, moved slowly into a full day. Met all the requirements on the website that are nedded for a 6 day stay n they kept saying he isn't doing well enough just because he's a nervous dog. They were supposed to have the owner call us they failed to do that n the manager was being very rude and unhelpful even though from day 1 we stated we nedded the luxury room for 6 days. Kept pushing it back when it wasnt nedded. Maby its good for the dogs in the back but be cautious of the 1 guy working up front very poor service.

Please read this before attempting dog boarding at Happy tail. That's my opinion, if you're planning dog boarding for the first time and you need it urgently. In addition, your dog is inherently nervous, yet not aggressive. You shouldn't rely on Happy Tail.Here is my awful experience:We read all the reviews and we wanted our dog to have an excellent stay when we go for 6 days vacation. We approached Happy tail and followed all the instructions given including below.“1-6 Nights requires minimum 8 hours of daycare with a meal to try in the kennel.”We connected with Happy tail staff and explained our dog boarding needs. The staff except ‘One’ person was extremely helpful. We received written comments that correctly declared dog was nervous, but friendly with other dogs and will need a few power hours to make dog feel more at ease. We continue bringing the dog for power hours to the facility as advised.Finally the day came when we were suggested to keep our dog for a half day. We agreed on it. Nearly picking up time. We called to make sure the dog was okay. During the call we made, Happy Tail's staff has clearly indicated that the dog is well. As a result of this feedback, we have requested, can we extend the stay for a full day? The staff said yes and extended the timeframe.At the end of the day, when we walked into the facility and asked for everything was all right. As we wish to book a luxurious condo for 6 nights. We already fulfilled the requiment as per the website stated. However the staff said that your dog was nervous and that we need to return to power hour. Refused to show us notes. We explained we need to leave next week and we fullfilled the requirment as per the website. But the staff on duty that day refused and said I will ask owner to call you. After one day, we recieved a call. After 3 phone rings person disconnted and left no voice mail for us to return the call. We googled the number and thats how we understood it was Happy tail. The next day my husband called Happy tail and they completely refused to take my dog.We drove 45 minutes one way every time with two toddlers to drop our dog off at the day care. We spent a lot of money. Happy Tail refused us and now we have no place to leave our dog behind.

DO NOT LEAVE YOUR SMALL DOG HERE!! We had such an awful experience twice now. We boarded our dog in two occasions. We gave the benefit of the doubt and chalked the first time up to a learning experience, but now know it’s just a poorly run dog facility. Both times the instructions given were not followed: we requested a brushing (which was an extra charge that we were fine paying) and a bath. Our dog was not brushed or bathed - barely an apology given!Apparently our dog was also having a lot of anxiety and they did not call all the numbers given. They tried one number via text, not even a phone call. (We learned later that the number they tried wasn’t even our phone number. We noticed they had it wrong when we dropped him off, so gave them the right number to correct it. It was never corrected in their system). They then called the emergency contact and complained to them!! Unbelievably disappointed and the owner Nadine does not know how to run a business. She told us that we didn’t just didn’t “enjoy the service.” What service?! No communication with the owners about anxiety issues with our dog, they had the wrong phone number in file, owner was combative and not sorry for what happened. She just made excuses, blamed her staff saying “I wasn’t there, so I don’t know” and “sorry we didn’t like the service.” A good owner takes responsibility, finds out what happened before calling the customer and DOES NOT BLAME THE DOG AND HER STAFF. We will not be back and will tell all our dog owner friends to stay away.In the end, it doesn’t matter what the owner says, she will likely reply to this with excuses as I see she has done with other reviews that pointed out issues with her business. The negative reviews are accurate - run by people who like dogs, but are inadequately trained to run a business and logistics that are required, including people skills to speak to customers with respect.

I would recommend Happy Tails to any dog owner. My dog has gone to daycare, stayed for a long weekend, and has monthly grooms. Love that he gets to play with all his friends and how well they take care of him at the daycare. Alina is back as a groomer and I hope she never leaves again. She does a wonderful job and is so good with him. He comes home played out from daycare, which is nice for a change. Thank you Happy Tails!

The BEST daycare ever!!! Even we moved to BC, we still miss happy tails so much. Thanks for taking care of my baby Phoebe. I will never forget this nice place. Hope one day we can go there again!

You really can't beat the convenience of this place, open 24 hours and very flexible pick up and drop off hours. However I don't think its the place for us and our puppy. If you dog gets excited, zoomies or anxious this isn't the place for them as I don't think they want those kind of dogs. Honestly I am suprised they accept puppies or any dogs that need a little bit of extra attention. If your dog is very laid back and easy then yeah go for it.

Brought my dog here 3x. The first experience was ok. The staff were really giving me proper updates and reports then the 2nd and 3rd day care experience was giving me a reason of a doubt on why my dog is so hungry and wants to pee so bad once we arrive home. The food zip bags provided to them was not even empty and I've always been told to separate it next time. They have those special bags that has labels if I want to purchase one. In my mind I was like, c'mon! Is that really hard for the staff to determine the amount of food that they should give my dog? Which I even mentioned to them in the beginning that one bag is 4 cups in total, 2 cups for break fast and 2 cups for lunch... I don't know what to say anymore! When you see a bunch of kids running this day care you would think that the proper care are not being done accordingly.