Wentworth-Halton X-Ray and Ultrasound Inc

Horrible horrible experience!! The receptionist there was so rude and inflexible.Firstly I was told that I don’t need the requisition for trans vaginal u/s and when I went to the branch without it.she said she won’t do it .I told her I was told you don’t need it and she made me feel as if I was lying!I said I’m coming from far away and arranged a baby sitter for my baby cuz this was so urgent and that’s the reason I came from Burlington but she won’t listen.I said I’ll send you as soon as I reach home but no way she’ll listen! This is a horrible attitude .They just don’t wanna work!Me and my husband both work for health care but we always accommodate patients.I didn’t ask her to do anything illegal and she kept on saying it’s illegal! Seriously?I’ll never go back again!And before all of this she said why were you sitting when you had an appointment at 8:15?I told her you were dealing with a patient that’s why I sat down till you finish but she was like no it was your appointment time .you should have come!! On to which I said you weee dealing why someone and I don’t find it polite to intervene or barge into someone.Arrghhhh!!!

Elle was absolutely AMAZING. I can't express how grateful I am to have had her as my technician. Very organized, welcoming, and clean. If I were able to request Elle every time, I would. It was my first time ever having to do anything like this and she walked me through EVERYTHING and was open and honest with all my questions. I can't say enough about how great my experience was, highly recommended... 5/5 stars, incredible staff.

I went in to the X-ray here. Amd they say no attitude no nothing. But they gave me attitude because I was wearing a plastic face mask. I have been in McMaster hospital no almost every 3 months - no attitude from themI am know at south mount medical for my ex- ray no problem wearing the plastic mask. Very polite compare to 15 Mountian ave.If you need anything done. Come to south mount client on upper centennial.You will more happy here. I am.

The front desk staff were fairly rude and unfriendly. They more or less yelled at my friend who was with me that because he didn't have a mask he had to be outside. Because I arrived within the last 15 minutes of their business hours I thought I was being prudent by asking if I'd be able to have my X-ray done. We all leave at 4:30"

My grandmother WHO IS ON OXYGEN was YELLED AT by your employees because she could not lay down with a mask, a visor and her oxygen tank. They refused to cooperate with her. She is an elderly lady. They refused to do her mammogram because she was late, when they called and confirmed the time twice. She arrived early and was disrespected by your workers. How disgusting for someone to treat an elderly patient on oxygen with such disregard and disrespect. You should be ashamed of yourselves!!! Learn to be better for the elderly. You are serving the community for the greater good NOT discriminating against old people. She wore her mask and a visor and your team was shaming her when she said if she layed down with a visor mask and her oxygen she would not be able to breathe properly. She has COPD and is technically exempt from you the mask mandate but still wore it for your team. However they said to her fix your mask OR LEAVE. They were rude for her entire appointment. DO BETTER or quit your job. How can you work in this industry and be such a disgrace to humanity? I cannot believe she experienced this from health “care” workers. Absolutely disgusting. What a waste of an appointment for an elderly woman to go in the dead of the winter to go to an appointment and be denied half of the services, shamed and embarrassed someone on oxygen. Now she has to reschedule an appointment because your staff is incompetent, rude, disgusting and discriminatory. I will be sending this same review to the city so they can investigate your team. Absolutely shameful! How dare you.

I had a very positive experience. It did not appear to be too busy during my appointment time (it was steady). The staff were friendly and accommodating. I typically feel rushed by receptionists in clinics and feel like they don’t care for pleasantries. These ladies on the other hand were so welcoming. There was also a girl who I believe was on a practicum who was so sweet.

My experience here is mostly positive. Staff are helpful although can by no means be described as chatty or gregarious. I always have to wait a little but it would be much appreciated if they could tell you how long the expected wait was. The facility decor is so dated. No points lost for that because this is all business. Location is ideal inside the medical building in Stoney Creek.

The ultrasound tech was very lovely..That's why there is a one star other then that. Front staff other needs some time off because they are exteramly cranky. I can understand the pandemic was hard on Healthcare people. However that's really no excuses to be so RUDE. Won't look up at you . Say hello how are you say nothing . Booked an ultrasound through there booking department who sent me to stoneycreek. Was asked why I came there when I was from waterdown. I said this what they said was available . Said I should of waited for the next available in waterdown. Took the women more engery to be rude and unwelcoming then to just say I'm good how are you. I don't understand as I worked in health care as well. Kindness and empathy is gone from our health system and it sad because that's where we need it more. Be better.

Highly unprofessional. When dealing with the female tech they decide it was great opportunity to add unsolicited advise on my health. Though I am not ignorant to the fact that a lot health issues are related to the weight of a patient there is zero reason for a tech to make comments on it. They are neither qualified as a nutritionist or is my doctor with full knowledge of my family history, medications or charts. To tell me my problems will go away if I just lost weight is an archaic form of thinking that stunts medical advancement. Fat shaming was not something I thought was necessary to the parameters of Ultrasound tech's job description. The one star is left for the receptionist who was lovely.

Came here during Covid for a prenatal ultrasound because I wanted a place to have my bloodwork done in the same building. Everything was quiet and not much interaction w the receptionist due to social distancing. No one was in the waiting room. My tech was fine, not overly friendly or interested in chatting - just doing her job I guess.