Shaw Communications

Trey is a legend. New iPhone14 pro and phone plan for the same price I paid for my 2018 iPhone w Rogers plan. Thanks for all your help with phone screen/case and answering my 10000000 questions :)

Why does Shaw charge more PST than it is supposed to in BC?It happened in our past constact for 2 years and they reimbursed at the end. Now with the new contract, it’s happening again. Tried Chatting with an agent, and were told they couldn’t do anything. Very frustrating.

Edit: staffing seems to have improved in recent visits, with more stations filled.Really poor wait times, and lack of communication. Every time I've come here I've had to wait close to 30 minutes. As you can see in the photo, half the tills aren't even occupied - this is not a store design issue, it's an issue with management.More staff need to be present so customers don't have to wait crazy times to buy something from you.To make things worse, the attendant messed up my phone number transfer and I had to start it again by calling support. What a waste of time.It's clean, nicely designed and the staff are friendly. But, that's not enough. I hope management can take these concerns seriously because they are felt by most people who visit. Every time I'm here people are talking about it in the lines. Do you realize how bad it makes Shaw look?

I just called Shaw for technical help. I only switched to Shaw recently and very reluctantly as they had Fibre optics and Telus does not yet have in my neighborhood. Shaw beat them to it!! Anyway to my utter amazement- I was speaking with a customer service representative in BELIZE!! The Caribbean! WOW! I guess I should not be surprised- these days huh...Island Health is now handled in the USA- its getting ALL too ridiculous- for this senior..and NO- SHE could not help- the issue isn't with my cable or internet-its with Netflix- which I pay for with my TV package. So I HAVE to call Netflix now. . NEXT

Poor service, I came in with a good attitude asking simple questions to be treated like I'm wasting her time when there's more than 3 employees not doing anything. Staff needs an attitude adjustment

This company still sets the standard for poor service. You set all your own gear up then when you need to return the old gear you have to box it all up and mail it back to them. All the while they charge you fees while they are waiting for the mail to deliver their own stuff back to them. Even if you try to drop their equipment to them they’ll tell you how convenient it is for you to package everything up and take it to the post office across the parking lot. They even have the audacity to smile while telling you this. Unbelievable.

Canceled my internet service do to my 2 year was up and the best shaw could do for me is doubling the cost for the internet from $28 to $55 that was to much for me to pay so I canceled it .

Very rude taller front lady with braids at Uptown. Went in to upgrade my phone with my baby in tow and she seemed in pain answering my basic questions. Couldn’t be more rude or obvious she didn’t want to help me. Answering yes. No. Giving me absolutely nothing else. Literally looking down on me. I was almost in tears leaving feeling like I was such a burden or something. It’s hard running errands with a baby and to be met with such coolness while I was asking a few simple pleasant questions was disheartening.

I’ve been a customer from last June 2022. I’m giving 3 star because the employee was so impatient and angry even with simple questions I was asking. It felt like she hated her job. They sent me with a modem which was not working. Finally I get hold with customer care service, they sent a technician and he found out the modem is dysfunctional. I had to call back customer service again and another tech came with new modem after few days. The technicians did amazing job though I had to wait for WiFi for almost a week.

My brother was a Shaw customer for at least 5 years. They never offered any good promotions for him. No customer loyalty! Now my brother cancelled his plan. Shaw charged him $500 for ending the contract earlier. Moreover, they won’t let him to drop off the modem at their store. My brother had to mail the modem to them. Honestly, horrible service and money grabber! Stay away from them as much as possible