Columbia Factory Store

Expensive and messy store. No deal at this outlet joint.

If you go when the season is changing, you can find nice stuff for a great price (I mean, compared to the regular ones).

Would not recommend.Bought a couple items from their online store, but they turned out to be too large. No worries, I see I can return them in person.Realised I used Paypal to pay for the items, so decided to call ahead of time just to ensure if I return them in person, they can still issue a refund to either my paypal account or a credit card. They confirmed that was fine, even after double checking - great.So I drive a 60km round trip just for them to say their colleague I spoke to on the phone is incorrect and they would not issue me a refund, that I'll have to package them up and send back to their online store. Store looks like a jumble sale too.

Clean and light shopping floor. Shopping environment is pretty crowded. Employees are basically nice and friendly, but the manager is mean, which needs to improve! Check out speed is acceptable. Credit cards accepted. Price is not bad after discounts. Free outlet parking available. Public restrooms available in very short walking distance.

This store has the worst customer service I have ever experienced before. My family have been shopping here for a long time and noticed that most of the time the staffs just stand around doing nothing, laughing and talking or playing on their phones. There was no customer service provided. Unlike shopping at The North Face, there was always one sale associate coming to ask us if we need any help with size, fitting or product information. My sister and I came to shop on Friday. It was quite busy at the time we came in, but I only saw one staff at the cashier. We couldn't ask any one for help because there's none of the staffs around except the girl at the cashier. Later on, we saw 2 guys coming out from the back room but all they did were standing at the corner talking and playing with their phones. It didn't look professional at all. They literally didn't care what was going on. The store was very messy. I assume they are in the management team as I saw how they interacted with the other staffs. I don't need service like any other fancy stores but at least pay attention on your customers who were in the store. Well, tbh I shouldn't expect good customer service here when the managers even ignored their customers.

Zippers have low quality. I wanted to return the jacket because of it and they did not take it back even though there is a 60 day return policy. If someone wear a jacket and would like to return that, they do not replace it. I mean, why someone gives a guarantee of 60 days and then do not replace it. Before going there I was told to bring jacket and the bill, I just waste my time.

Great product and amazing prices!! Going back again!!

Excellent clothes and they have discounts. I loved it

Very well stocked, polite staff and reasonable prices