Visions Electronics

I was having trouble with my Viper remote starter. The installers at the Visions location on Regent determined what the issue was and fixed it FOR NO CHARGE! The customer service was outstanding! Thank you very much

Had a small Issue at first then spoke with the manager Arron and he along with Rahul went above and way beyond to help me out. I made a purchase of a car media player to outfit into a camper. They listened to what I was saying and got me exactly what i needed and gave me great advice to help with my unique install application project. Will for sure go back for the following pieces that will be needed and also to upgrade my truck system. Thanks guy for working so hard on this for me!

Manager treated his staff VERY poorly. The person who was helping us seemed like they were still in training and just needed some help (I understand so if they are learning I don’t mind waiting), so when they asked for help the manger spoke in a rude/negative tone towards them. I was about to cancel my purchase from how rude the managers seemed but I didn’t want to get the person helping us in trouble.So I would NOT recommend going here! Go to the Visions off of St James. The manger there can handle the pressure of being a manager and treats his staff with respect.

I don't even know where to start with this. I went and spent almost $600 to get the new sony headphones. They don't ship to house so i ordered them in the store to have them shipped to store and i would go pick them up. I dealt with the assistant manager and was told I'd have the headphones in 5-10 days. it has now been 5 weeks and i still don't have the headphones or any update on when they are coming. I have called the store multiple times in this past month looking for any sort of update and every time i have been told they will reach out to their supplier and get back to me... every single time they didn't get back to me and when i would call for an update they would say they don't know. Incredibly unhelpful and a little bit rude.. they would often hang up the phone before i had even finished saying thank you and made me feel like i was being a burden for looking for updates. I have tried to give them the benefit of the doubt and wait it out but at this point i could have ordered the headphones from any other website and got them 5 times before i have received these. It's been super clear to me that they just don't care enough to help out and when i suggested if a refund could be an option they seemed almost eager to do it and be done dealing with this... i'm incredibly disappointed.

Went in looking to upgrade our phones and plans, and were promptly helped by Victoria. It was by far the best experience buying a phone and finding a new plan that I’ve had, she was very knowledgeable, and explained everything in a way that I could understand. I left feeling confident with my purchase, and will be seeing her again when our contract is up! We will recommend again and again.

Very cool store. Oleg, Andrey and Valeria are very good guys. For several hours in a row, everything was explained patiently and with understanding, since I arrived recently. And they gave me the best conditions. Now I have a phone, bonuses and a good mood. I'll come again. Thank you very much for your help, guys!!!

5 year warranty - what a rip off. April 19th, 2018 we purchased a TV and Christian White sold us a 5 yr. warranty program for $159.99. If the TV did not need any service or repairs, Mr. White said that $159.99 credit would be given in his store. The warranty information was attached to the receipt. As we did not use the warranty in the five year period,April 19th 2023 I telephoned Visions and inquired about the warranty program and was told I had to wait a further month. May 23rd we attended the Regent Ave. store and presented the warranty papers and receipt. I was told that I would have to apply on the internet for a store credit which Mr. White did for us while we were in the store. He said it would take about a week for the credit to come through and then we could take the paperwork to the store for our credit. 10 days later we filled out the necessary paperwork and received a reply June 12th/23. The warranty credit said we had to spend $319.99 or more to which our warranty credit would then be applied. I have read every word of the warranty information and the receipt and no where have I found it mentioned that we would have to spend more than $319.99 or more to receive the warranty credit of $159.99 I phoned Visions today and confirmed that this was not a misprint. None of this was explained to us when we purchased this extended warranty.

Great savings and awesome staff! Sam was able to understand what I wanted! Will recommend buying from them everytime! I don't think you can get a better price anywhere else!

Nice clean store as well as friendly service. I called & spoke to a salesperson (Manny) and had some questions about a 360 camera. He took the time to answer my questions & was knowledgeable about the product. I went down & bought the unit! I've purchased quite a few items from that store over the years. St. James is closer, but Regent has a much better vibe, so I go the extra mile!