Custom Leisurescapes

Well after being a customer for 10+ years my wife and I finally made the decision to move on after the service steadily declined over the past 5 years. We provided multiple opportunities to the staff to earn our business and the lack of follow through and excuses as to why became the reason. We requested quotes for a pool safety cover and after 3 years got one and it is still not installed properly after the first winter and even the owner came out and still left with an open side....... Also for the third year in a row upon opening there was damage that no one shared with us. Delivered the incorrect chemicals that we have never used before at opening which we pre-pay for....... When we contacted them about this they shared they do not return chemicals and provided excuses no solutions. Not bad people just don't listen, follow up or seem to really care. Disappointing to say the least :(Reply to owner,The review was posted after years of trying even previous to today's environment. Employees and customers do expect a lot as they should. This was an opportunity for this business to own the concerns we have had and have decide not to and pass on the blame. Train better, pay better and you with retain amazing people that provide amazing service that care. In return customers will pay more for better service. Fast food was referenced but is that really a fair comparison to a pool safety cover that cost $5000 and still does not securely covering our pool in the winter to protect our dogs? If you wish to improve this opportunity is being provided.

Our old pool heater broke, so we called Custom Leisurescapes for a quote and they had the best price. They installed it within two days and we were extremely happy with the service. They were very professional and they handled everything. Highly recommend them!

The staff here are great. Worked with my wife and I to find an above ground pool that fit our budget and our space.Amy our together a few quotes for different models and equipment and we ended up purchasing a saltwater and heating system for a competitive price compared to other pool places - many didn’t even return our phone calls during our search.Custom went above and beyond to ensure we were satisfied with our purchase and even threw in some freebies and discounts.

Scott is amazing! From start to finish he was there for us to answer any questions we had. We purchased a 24’ round pool and spa. He also travelled to our home after the pool was set up to help answer our questions. Our son is having surgery and only had a couple weeks to swim and Scott and his team made it happen! Highly recommend Scott, he will go out of his way to help you!

I have been a customer of Custom Leisureescapes for the last 8 years. I have an older model of a hot tub. Over that time I have noticed steady decline in the quality of their service. My recent experience was a horrible one. Their technicians do not have sufficient training and cannot do a proper troubleshooting of an issue. I had to direct them to where, in my opinion, the problem was located. Blinda, the manager, did a good job in finding the replacement component. After the installation, the technicians did not want to stay to check if the hot tub works well. Filling the hot tub with water, I noticed a leak on the tube which has been manipulated during the installation. Further, the electrical cable was left lying behind some other components. The hot tub worked find but I could not fix the leak. I asked for help from the manager. I was told that this is a new job and I have to pay upfront for this services. I have disagreed and subsequently, the manager hanged up on me. Later I received an email with explanation that this issue has to be treated separately from the previous repair and that maybe I should look for another source for servicing my hot tub. Very unprofessional and disappointing!

Impressive!!!!!!!!!! I ordered a part and before I got a call back the part was hand delivered right to my backyard (out of town). Overall we are happy with the pool, it’s exactly what we ordered. We understand delays with covid and are still waiting for 2 covers. We bought this pool in April and finally received it mid July. Customer service needs a bit of a fix as we definitely felt there was a lack of communication at times with delays, we were always calling them, I don’t remember one call from them unless it was returning mine.

A huge shout out to Scott, for all of his assistance with our new pool just installed last week. We are so pleased from start with the installation to finish with Scott's flow up visit to answer all of our questions.. thank you Scott!!

Having inherited our first pool with the purchase of our home in London several years ago, I've dealt with several pool companies in London, and I have to say that Custom Leisurescapes is by FAR the best. Scott and his team delivered exactly what was promised, exactly when it was promised (ahead of schedule, even). I can't say enough about this business, but one thing is for sure: if you're not using Custom Leisurescapes, you're doing business with the wrong place. Thanks Scott!

Good pricing been waiting almost two years for new jets as they where all the same and not as they where in the showroom model. Pretty sad it takes so long...... no updates nothing say its covid lol. Other then that the service has been good with the pool just not the hot tub. Scott has been great to deal with overall.

Custom Leisurescapes installed my pool this week. Their quality of work was outstanding and they made the entire process easy and stress free from start to finish. The sales team and store staff were professional, efficient and detail-oriented. I highly recommend them to anyone looking to install a new pool.