Call It Spring

I am asked to choose a star in order to post, though this shoe shop does not deserve even half star. I have seen retailers in Canada really respect their customers, but this Call It Spring does not listen to its customers, I bought a pair of boots and wore at home to try it out, but I did not feel comfortable. I went to return, but they did not take it back. Extremely poor service, now I am going to let all people know how poor customer service is here.

Customer service is excellent! Friendly staff and they follow the covid rules very well, made me feel safe while pleasantly shopping for shoes!

I do not know her name, but the lovely girl with glasses and brown hair was amazing, warm kind and knowledgeable.. I kinda love this place. Definitely gained my loyalty.

There systems were not working or may be because of low traffic they shut the store down till 2. So we waited there till that time and so conveniently they changed the time to 3 and locked from inside.Seems like they don't care...at all.

Terrible quality of running shoes! Should know better because the price is pretty low. After couple hours of wearing the smell was awful. In a week I got a fungus infection on both feet. Waiste of money and time!

My daughter found a pair of winter boots she finds is warm, light on weight and comfier than the last pair she had. She's happy, I'm happy.The service was something else. Their model shoes are not going to fit everyone's feet. Asked a worker for specific size in a couple boots, so we can compare, felt like I was asking her to crawl through a thicket of thorns and fight a dragon. She took a while, and after waiting I went to browse in the small store. We waited for another few minutes, I found more possibilities for my daughter then decided to check on what was happening with the boots I asked to see. The 2 other girls were gabbing to each other and telling someone they don't do refunds or returns, just store credit, much to the dismay of the unsatisfied customer. Duly noted. One of the girls asked if I needed help. I told her I was waiting on 2 boxes of boots to try out. The girl who went to get them appeared and said she thought we left the store. My daughter had remained seated in their sitting area the whole time, in view of the cashier counter, and I was there with her. How could they think we had left?! I'm docking off stars for their non-observance and attitude.

I couldn't find most shoes in my size but the customer service was wonderful.

I guess during these times of covid that it means customer service is gone as well . Customer service needs improvement here instead of worrying about merchandising inventory greeting customers and helping them would be much grateful .

Usually friendly staff, today this girl was so ignorant as if me asking for a size was a bother. Scanned the code and if it wasn't in my size she said NO and tossed shoe. Good selection but horrible at having sizes. I've walked out 10+ times because nothing had a 12. Makes me wonder why I go back. Only had my size once. Think I'm done with this store. Poor inventory.

Wish I could give it less than one star. Sales associate messed up and sent my receipt to the wrong email, so now I can't return my shoes and nobody is willing to help me... Will not be going back.