Joe Mobile Tech

Run away from this place as far as you can. The worst service I experienced in Ottawa from the beginning until the end. Very dishonest person and selling bad things. I would give 0 star.1 - I’ll start from the beginning. I broke the screen of my Samsung S7 edge and went there to get it fixed.2- They told me it was going to cost me more than 300$ to fix it because the screen from the edge is the most expensive one to fix. I thought it was a little bit expensive for a 4 year old phone which I bought for 900$ new.3 - They were selling a S8 phone for 400$. I bought it and asked them if it was unlocked. They said all their phones are unlocked . I needed to go back to work and couldn’t wait for the phone to charge to verify. Happened that it was not unlocked and had to go back there and wait for them to unlock it. This was the first fail. But it was not a big deal.4 - took the phone home and 2 days later it started crashing and giving me this odd software error message, black screen and would not restart. I had to wait until the battery died to be able to restart the phone.5 - I immediately went there after work and asked for a refund. Which to me was fair since the phone had software issues and it was only 2 days after I bought the phone.6 - this guy refused and called me a lier. I showed pictures I took of the black screen and error message and he still refused to believe insisting I was lying. We kept going back and forth and I called the cops but they didn’t believe it was necessary to go there. I called the court services but it was too much of a hussle for just a phone.7 - the phone is still shutting down every second day giving this black screen with the error message.8 - if it makes you happy to keep my money and sell me a garbage phone, go ahead...but I’ll make sure people know about your questionable business practices.

Joe mobile Tech. Is second to none and they always provide me with the best cell phone repair experience . From the first moment I stepped into the shop the staff provided me with a professional experience from inquiry to problem / resolution . The most valuable part for me was the attentiveness and informative staff that explained things to me in a way I could understand . They also exceeded my expectations when my phone was finished in record time late in the business hours of the day . I swear by Joe Mobile Tech. and will be continuing business with them for any call phone related issues .Special Thanks to Norma your the best !

Amazing service. I had one phone that I was sure couldn't be fixed and another that was in a bad way. Both are perfect now and at a very reasonable cost. I couldn't be happier! Even had a loaner phone for the few days the rough one was being worked on.I'll be back!

I had a screen replaced there and it was fine until I fell and it broke. I brought it in to have the screen replaced again, but the screen cracked within hours of the repair, although it was only used once and in an Otterbox in a pocket in my purse the whole time. I emailed immediately, and the owner said I must have dropped it and he would not repair it. Within the next week, a large chunk came out above the home button and other cracks appeared along the side all through normal use. I never dropped the phone and had it in a case the whole time- it was clearly defective glass or a poor installation. Very weird and very upsetting to pay a good chunk of cash for inferior quality work and a poor product.The owner said it was no fault of his and was extremely insistent that the only way it could have cracked repeatedly was from repeated droppings, although I stated repeatedly I did not drop it. I am out $150 + tax for a terrible product and my business and life are affected negatively by this very poorly done phone repair and extremely insulting service. Avoid at all costs. I have never been treated like this at any shop before and found his attitude very shocking as I was just trying to rectify a real problem and being told I was lying was pretty stunning.The interaction was completely bizarre.

I broke my iphone 6 right before my flight today. Dave fixed it for me within an hour. They are not the cheapest in town but at least they took the time to listen to their customer's need.

I was happy with the level of professionalism and honesty they showcased. For whatever reason my phone wasn't booting up following an OS update. I kept it on charge at home for a while but it never started. I took the phone to their shop and turned out that for whatever reason my phone was not charging at home and the battery was simply very dead. They used their charger to charge my phone again and gave it back to me without charging me. Yes, the repair was fairly simple; and had I tried plugging my phone to a different charger (to release whatever static condition it was in) it would've probably recovered - but the thought never occurred to me -. On any measure, they didn't make stuff up to make a quick buck, and were honest in the transaction. Thus it is a well deserved 5 star

Joe fixed two Nexus5's for me in the past. One needed the power button replaced the other was to replace cracked screen. Both jobs fully met my satisfaction for quality of service and price. Highly recommended.

Worst cell phone repair shop in the country by far... I gave them two chances to earn my business and both times I had to bring it elsewhere to get fixed, because the problem simply kept coming back.. Further, they blamed me for the issue and would not fix the problem, even though they were the ones who fixed" it in the first place. Staff was very rude & the price does not reflect the service once oh ever. If you are looking for an owner & staff with integrity

Joe Mobile is my place to go for any phone or tablet repairs for many years.One of the best businesses in Ottawa. If i could give ten stars I would :)