Futon d'or - Matelas naturels

Bought a futon and frame, very happy with the purchase. Both made in Québec, and yet less expensive than similar products I could find online from larger retailers. High quality, local, and for a great price - what more could you want? Definitely recommend.

I had to make my order prior arriving to Canada, they were patient and helpful, even though my first flight to Montreal got cancelled. They kept my order until I was able to arrive and organize the delivery.I got the Shikibuton Futon and two Tatamis. Excellent quality, I have nothing negative to say about the products. I'll definitely keep buying their products in the future.

Very happy with our purchase. We bought a double Mission frame with a Soleil eucalyptus firm mattress The futon frame and mattress are of high quality. Easy to assemble yourself. Very comfortable.

I ordered a shikibuton from them and it’s great, the only thing I sleep on now. It was easy to communicate with them and fix a mistake I made in my order. The shipping was surprisingly cheap considering how big the package was, and it arrived before I expected it to. The futon is simple in a beautiful way, and extremely practical. Everything I wanted. If it ever fails me far in the the future, though I feel like it will last me many, many years, I predict that I will go right back to this company for a replacement even if a Canadian competitor has popped up by then.

Very high quality futon mattress, round bolsters and custom made cover turned my old dumpy looking futon into a very slick looking piece of furniture. I ordered it all online. The staff were super helpful and professional. They have tons of fabric choices for the cover. They even sent me swatches since I was from out of town. They have their own delivery people who made sure I would be home when they arrived. Everything is extremely well made - and all made in CANADA to boot. Totally recommended.

i appreciated the store clerk let me test their furniture on my own and was very kind. Also didn't pressure me when I didn't want to give my phone number to create a client file at checkout :)

We bought three for our children. Our teenager lay down and feel asleep on it for a few hours after setup. Our other children enjoyed the rest on the futon. It was easy cleanup and a good habits were form for the kids to tidy up the futon after sleep in the mornings. Quite satisfied with the purchase.

Owner refused business due to deposit refund during COVID. Business took full deposit ($4,000) and didn't deliver due to manufacturing process bottleneck for 7 months, which is understandable. I asked if the products are actually produced, owner said no, therefore I asked for a refund so I can look for other products. Called recently about manufacturing time and planning new purchase, owner refused to serve me quoting the deposit refund experience.Re: owners' response: I acknowledge it was a difficult time for manufacturers, but it is also difficult for purchaser as well who had put up full-amount cash. The lead-time in advertisement was 3 months, I gave them double the time extensions and I was told that there is no expected time I would get my products towards the end. It is one thing to have a long wait, but another to have people holding on to your cash and no products in sight (I operate a business too and during COVID I returned deposit on items I cannot fulfill within a reasonable time, by the owner's logic, he would have hold on to your deposit even if he goes bankrupt. It's called counterparty risks control when a business cannot get inventories but are still taking deposits.). In addition, I made sure that no custom products were actually made before the refund. I did not post a negative review back then due to the respect I am given to the business since I know it is something that either side don't have control over, however I see that this is one sided.

I ordered a Crate Designs bunk bed from this store, with a couple of customizations. The sales people were helpful, they got the order right, the bed arrived on time and the installation service was excellent. The bed itself is really sturdy, I am very impressed.

I'm getting the best sleep of my life on a eucalyptus+cotton shikibuton and tatami mats from Futon d'or! The staff were incredibly patient with all my questions, they helped me fix a last minute mistake in my order, and everything arrived quickly and well-packaged. I love that it can be stowed away during the day (currently just stacked in the corner as pictured), and the tatami feel delightful to sit and stand on.The shikibuton does also zip open, so in theory you could refurbish it with local materials if needed, though I'll probably just contact them to purchase a new one when the time comes.I cannot recommend them enough!