Enterprise Rent-A-Car

Up until this point, I've always had a good experience with enterprise. I currently have a rental, and I'm having issues that are being ignored. First day I got it I put my phone in the side pocket, only to take it out and find someone's pre-chewed gum stuck to it. My daughter also found a mosquito coil shoved into the seat, so it wasn't cleaned well. Every 2 days I'm having to go out of my way to fill a leaky tire on it. The oil change light's been on now for a few days, and was showing maintenance due almost immediately after getting it. Enterprise has been informed through my autobody shop and said they would contact me and have not. I'm not very impressedUpdate: now the car has a completely flat tire. I was told by enterprise staff to either change it myself or call their roadside assistance. Roadside tells me it's a $78 charge, and they would not bill enterprise, I would have to pay upfront and then seek reimbursement from enterprise. My autobody shop calls and speaks to the manager who claims this is not the process, yet this is what I was told. I'm now waiting for someone else to come and help me out. I looked through the reviews and see several issues with this location. I will be requesting another company or location the next time I need a rental, the customer service especially today has been terrible.

I took Hyundai Elantra on oct 31 2022. Initially, My experience was good and I used the vehicle for 6 days. After 15 days they deducted 3 days money from my credit card by saying that MPI approve 3 days of amount. I contacted mpi and they paid them full amount to enterprise. Total they got 9 days amount but I used 6 days. Now they are giving me straight answer that your agreement is closed and we can’t do anything. Please be careful about this scam and don’t share your credit card details to them.

I rent a car and I requested a pickup service I called to confirm twice during the day and the lady told me someone is on the way I'll receive a call once the person arrived. I wait nobody came. I tried to call back their office is closed. This is not professional, she should call me and let me know if nobody was coming, I should find a way to come but she didn't. This is my first and last time with Enterprise. I will never rent a car with them again. Bad experience and worst customer service.

They picked me up from the autobody shop and were very pleasant. I rented a 2023 Camry which was super clean and roomy. When i returned it they also dropped me off at my vehicle. Great experience!

Theives. Not impressed with the service at all. Got a charge on my credit card almost a year after the rental for $690 that I had to discover on on my own and phone them to inquire. They said CarStar (who actually rented me the car for my MPI claim) refused to pay the bill and so did Enterprise so these two very large businesses decided to sneak almost $700 onto my credit card with out an email, phone call, letter etc first. When I called Enterprise the manager said talk to MPI or CarStar. When I called CarStar they never returned my messages (I left 2). However, MPI said that's weird

Rental experience was good. However, should you receive a speeding ticket, Enterprise will immediately charge it to your credit card plus $35 admin fee. Other rental companies will give you options to voluntary payment, plead guilty with explanation or plead not guilty and appear in front of a judge.Enterprise rushed to charge admin fees and admit guilt at customer’s expense. They ignore the fact that customers have a right to the fair trial outlined in the Canadian Charter of Rights and Freedoms.Therefore, I charged back that amount and had Enterprise deal with my credit card provider.

I would 100% recommend a car rental from this Enterprise location on Waverly. Their rental fleet have new vehicles to choose from and at a really good price. The thing that was most outstanding to me was the service we received from the staff, especially from Delaney Rosentreter. Really kind people, not pushy, and just great to deal with, no matter which staff person we were dealing with. I've had some not so pleasant experiences with other rental companies, but these people are different. I would absolutely rent from them again!

I am from Australia and this was my first time hiring / driving in Canada. I didn't know which rental company to use as reviews were mixed for all but now I wouldn't look anywhere else after the service I received from Enterprise (Waverley). I was given a free premium upgrade from the vehicle I booked which was a pleasant surprise. The customer service was freindly and prompt and ensured I knew everything prior to taking the vehicle. I also called and extended my rental over the phone which also was not an issue for them. The amount charged was the amount quoted so overall I had an excellent experience and will hire again from them next time I visit. The Cadillac was also great to drive for the 2 weeks I was there.. Thanks Enterprise.!

Friendly & professional staff. I do feel as though they could be more direct with customers of how long they’ll wait for drop off of vehicles. I was told 10 minutes and it was at least 30. Upon seeing my rental being a complimentary luxury vehicle I could understand the delay as it came fresh from the car wash. Gorgeous car! Only a thorough explanation on features would have helped. Overall, I was satisfied with my experience and would return!

Very helpful staff. Rental vehicle was clean and ready for pick-up, and the drop-off was a breeze. The staff at this location were very organized and courteous. They offered me a ride to a nearby location so that I didn't need to take a taxi or Uber. Excellent! Highly Recommend!