Peoples Jewellers

Very disappointed with People's Jewelers and the experience I had with the repair of my wife's engagement ring. The repair took exactly 2 full months to do. The price was $665 and when I asked about the warranty I was told that because the ring was not purchased from People's Jewelers that there would be no warranty at all. When I heard that I couldn't believe my ears. I insisted there should be a warrant on an expensive repair like this and she went to ask the manager who just looked at her and said no warranty. The reason I went there in the first place was that I thought that being People's Jewelers have been around a long time and had a reputation to uphold but I was wrong. I don't know of any other profession that doesn't stand behind their work. If I had of known that in the beginning I would have gone elsewhere.

Kai and Zahra provided excellent customer service! I ordered a beautiful bracelet, as well as purchased a pair of earrings for a gift and everything arrived on time in the correct size and colours. I came on several different occasions and Kai and Zahra took their time to answer all my questions. Would recommend.

Had a lifetime warranty claim for a ring with them, at first my ring had no warranty they said, them I had to pay the difference between the too and after insisting...it was free, not impressed.

Great customer service! Their staff weren't pushy or impatient when I asked to look at several different pieces of jewelry for an anniversary gift. Prices seemed quite reasonable as well.

Zara (not sure about spelling) went way over and above to get the warranty on my US-bought jewelery sorted out and entered into their system. I will be back!

Zahra was wonderful! She was very friendly and helpful and solved our issue to our complete satisfaction. We are very happy customers!

I wouldn't even give them a star if I could.Worst customer service ever experienced. My fiancee had purchased a bridal set with a lifetime warranty. The diamonds on the rings keep falling off. Two years ago they replaced the entire set at no cost and gave us same warranty. This time, a different store manager understood nothing of what I was trying to explain to him and didnt want to compromise what so ever. He went as far as to raise his tone and embarass me in front of other clients! He then finally verbally agreed to exchange the rings for the exact same set and keep the same warranty or exchange the rings for another at same value. I didn't like any of the rings they had available. He then proceeded to belittle me again. I told him I didn't want to hear him any longer. The other employee came to help me (very nice young lady). I told her I might as well exchange it because i didn't like any rings. The manager then said no (retracted his offer) and they didn't even take my ring to get it fixed!!!! To make matters worst, they provided me with a customer service number that wasn't even in-service"! I called customer service (number from website) and the lady stated that the manager was in the wrong and that the district manager would call me. I have never received a call

I was very impressed with the service I recieved from Misbah today..she was very helpful and respectful in the way she dealt with us. I love dealing with the Place D'orleans location and would not hesitate referring family and friends..

I took a ring back for a full refund and Kai, the Manager, made the process so easy, understanding and accommodating. I would go back for any other jewelry.

I recently purchased my fiancée's engagement ring at People's Jeweller located the Place d'Orléans Mall. Kai went above and beyond to meet our needs. We went with a Canadian diamond which was really important for us. He took the time to show us various cuts and sizes.Kai was not pushy, and communicated extremely well. I would recommend their services to anyone looking for that special piece for their partner. I will certainly be going back to deal with Kai for our next purchases.