Magog Honda

I was on my way from Montreal to Honda Magog, to see a pick-up truck scheduled by appointment at 11am. I did cancel my work day and it's a 148 km from my house to this dealership. About a 20 km before my arrival, a person called me, saying you won't be able to see it, the truck is NOT available because it is at a mechanic. VERY BAD EXPERIENCE. I would like to give a -5 stars if I could.

Staff was amazing , stayed later than closing hours to seal our deal , never felt pushed or rushes. Would go again. (Occasion store )

Found a car on their website for $3900. When I showed up to the dealership the were charging $7600.Drove 3 hrs just to see it and they charge you more? Not the kind of service I would expect from a Honda dealer.

I bought a car 6 months ago with an 8 years warranty or 200.000km.They say to me that will be able to cancel it at ANY Honda before 30 days.The fact is that I call nearly all dealership close to my place and every times they said that a sell director was going to call back.It’s not what really happened even after 1 week of patience !After a few months I finally arrived to contact someone who said that I’ve to do it by calling Honda warehouse.I called Honda and they said that I’ve to call the dealership who sold me my car !!!I called him and like the others a sell director will contact me.It NEVER happen of course.And finally when I had to call them.I got someone who said that.They sent the paper to cancel my warranty BUT when I asked for more detail.He transfert me to a guy who didn’t even know what to reply WHO transfert me again to another guyWho said that he is not able to cancel it anymore because I did not called at the Honda before the 30 days.What a joke ! Don’t buy this brand it’s one of the most disrespectful service I ever had !Ne sachant pas comment vous répondre via le biais d’un nouveau message je vais éditer mon poste.J’ai appeler chez vous on m’a dit aussi qu’on directeur commercial aller me rappeler.Je n’ai jamais était rappelé !!!

Bad experience with the garage-repairs branch. Impolite. Lack of communication.All in all a bad experience, I hope that I never have to deal with them again.I gave a star because the system doesn't allow me to post the review otherwise. They deserve 0 stars._______________________________________________________First thing, it took three weeks to really get in touch. Phone calls don't cut it, people generally work during the business hours. There's no email contact.In the end, after the repair, my wife got a call to come and get the car, return the courtesy car: the person (unknown) said something like what were you're waiting for

I mean the service was nice but then took so long like they did not want to sell the truck to my gf really sketchy business strategy

Absolutely Loved the entire experience from start to finish with this place. Quick and painless! Very much recommended for all vehicle purchases in the future!

I bought a used CX-9. It was super easy, super relaxed, and the staff made me feel very welcome and accommodated. I was specifically assisted by a Mr. Eric Fournier, who went above and beyond to make sure that my experience was fantastic! I wish I could give a 6 Star review! Significantly better than any of my previous purchases! I will definitely be back when it’s time for a new vehicle!

My son went to Magog tonight as he had an appointment set with Marsel Masic to see and test drive 2010 Mazda 3, the appointment was for 6-630 he arrived early at 5 and the car is sold !!!!Unbelievable, what kind of service is this???Not happy and not fair will never recommend you .