The Nail Lounge

Excellent service! Have been here several times and I am happy I started going here! You are treated like a vip and employees are clear about pricing up front. Not sure what other reviewers are talking about re: why they were shocked about pricing, they are up front and tell you the prices and you decide if you want to proceed. Prices are also clearly stated in the brochure! They will also happily answer any questions you have and will even explain their sanitizing procedures. I found the experience to be excellent and was very happy with the service. I love that they provide complementary coffee during visit! You really do get treated like a vip! Can't recommend this place enough!

I had a great experience! Kiki was amazing, she took good care of me and made me nails look amazing! She listened and made changes if I asked! I will 100% be going back!!!

This was my second time being serviced by the Nail Lounge and they have become the ONLY place I will go to in Waterloo. The staff, Thieen, Monica, & Fatima are experts. Prior to my appointment (results in the photo attached) my nails were brittle and uneven from ripping off my gel. Thieen cleaned them up and created a bio extension to give me the clean and even look I wanted on my natural nails. She could have easily persuaded me to get acrylics, however she found solutions to accommodate my needs.The staff continuously asks you questions about your desired shape, length, and gives their opinions on which color and service is right for your needs… a full consultation that ensures you’re standards are met when you leave. These girls are also angels. They are so engaging (but will give you quiet to relax if you want!) and my appointment flew by with great conversations and exceptional service. They charge fair prices and the salon is clean and beautiful as well :)

My regular nail tech is out of town, so I thought I’d try somebody in town. I have been getting my nails done for years and this is the worst experience I’ve ever received.While the girl who did my nails was kind, the quality of work was below average and very frustrating. I went in at 6:45 for a bio gel fill, and left at 8:15 with a shellac polish change. My nail tech struggled to remove the shellac I came in with, and she did a terrible job at shaping my nails. 45 minutes into the appointment and she only just finished removing my polish/“shaping”, I knew the bio gel was not going to be to my satisfaction so I told her not to bother with the fill, just polish. My nails are not uniform, oddly shaped, rough edged, and my one finger (which I had done less than 12 hours ago, has already peeled). The beds of my nails are lumpy and wavy. I understand that people need to learn, but it shouldn’t be on paying clients. Which brings me to the payment… I was expecting to pay for a polish change, which is what I sat for an hour and a half for and painfully received, but they charged me for a shellac manicure plus a polish removal (50 dollars). This is more than I pay bi-weekly for a proper bio gel fill and polish change. For the quality of the service, it should be complimentary as this girl is clearly still learning. I feel completely ripped off. I certainly will not be returning.

There was 1 person there her name was T. She did pedicure which took a long time. There was no plastic liner in the foot basin. I asked and she said it was disinfected. I asked about autoclaving of tools. She said they sterilized yes not to worry. When I removed my nail polish about 7 weeks later I was devastated to see toe nail fungus on most of my nails. I am now undergoing treatment for this which can take up to 18 months to rectify. I have never had this happen in over 40 years of pedicures. Do not go here.Sept 23 response - you cannot find me in your records? July 29 at 11:00 am i was there with Tee.. Check your phone logs July 28 at 4:24 pm I left a message. 5:30 pm you called back and booked me in for the next day. You cannot guarantee" that I did not get nail fungus there because I did. I haven't had a pedicure in a year and there is no other way I got it. The fact that you are in total denial about what happened to me

The most uncomfortable experience I have ever had at a nail salon.Firstly, my appointment was at 11:30. I got a call at 11 letting me know that the girl I had booked with was not going to be in at 11, and would it be okay if they switched me to someone else. I said yes but found it odd to only get 30 mins of notice. When I did arrive, they let me know that the girl I had been switched to was also running late.The nail bar itself is set up very oddly, you can't pull your chair in all the way so I spent the whole hour perched on the edge of my stool, holding my arms straight out in front of me. While the tech did my service, another staff member sat next to her and talked on Facetime for a while. Then she sat and watched the girl do my nails while they talked to each other too quietly for me to hear. I'm not sure if perhaps the girl was new and was being supervised? They never said. When another staff member showed up there was a period of time where she was standing behind me watching so someone was watching from both sides. It was extremely uncomfortable.The quality of the nails is not even good. She spent 45 minutes removing my shellac and shaping my nails, did not do any work on my cuticles, told me at the last second that the polish I had chosen would be an extra $15 so I had to make a quick switch. The polish is not applied well, there are big gaps at the edges, the nail tips are rough and overall it looks like really poor work. Very disappointed as the work I saw on their instagram looks great.**EDIT in response**It was not a 2 minute Facetime call, it was at least 10 minutes while she was mopping the floor and close to 10 while she sat next to the tech. Fine she was in training, but that should be explained. I'm sure you can understand that it would be uncomfortable to not know why 2 people are just watching you get your nails done.I did NOT refuse any step of the manicure other than lotion, as I prefer to use my own. If anything was not done resulting in the poor state of my nails it is certainly not my doing. I distinctly remember her using a buffer at the end as I thought it was odd to rough up the nail tips that had just been polished.Very disappointing response.

I Recently went to the nail lounge to get my nails done. Loved the place, very clean and the girls are very friendly. I have been coming here for a while now, and the price is reasonable. Great salon with friendly owner and staff. Will be coming back again,

I had a great experience with this salon my maincure and pedicure was done by Thien and she did an amazing job I showed her a picture of what design I wanted on my nails and got exactly to the picture, she took the time to make sure my nails looked perfect and the polish goes right to the edge of my nails with no gaps at the sides or near the cuticle, no steps were skipped during my service. If you have the time and money I recommend the signature because it is so worth it. The customer service is great she was so kind and polite as were the other employees. They have a full menu of drinks that are surprisingly cheap, like cheaper than at a cafe, the sizes are really big and their really tasty. It might be one of the more expensive salons but its worth that extra money everything is clean and I felt very safe throughout my service.