Dotto-One

In my opinion this ISP provides private networks and doesn't deal with the general public. They try to please and it is pretty nifty to see their contractor with a huge spool of wire they literally install under the street. Dotto-One wont let you bring your own modem and Dotto-One provides a restricted modem meaning you don't have access to settings like backup / restore, remote login, or firewall etc. but they explain this is standard practice when managing a private network. Instead you may ask for adjustments or access to some of the control panels such as NAT, LAN or for bridged mode allowing your own router which will provide the greatest functionality. They have set up a back door into the modem. Dotto-One does not provide an email server or web space. Up-time and speed has been solid and its easy to reach customer service so you wont be on hold for long.

Today is a sad day. Im moving from my condo to a neighborhood without Dotto. They had a table the lobby one day a couple years back. Their prices were better than bell and lines were good to go. We had it set up and never had an issue. In fact, I've received proactive emails that they updated my firmware or that they fixed a channel conflict on my router settings to ensure better service.My credit card expired before I could update it and they were gracious and patient, never interrupting service while I got things accurate again.I'm genuinely bummed that they're not moving with me. Emailed in my cancellation request this morning. Nam called in the evening to confirm. Thanks for the service girls and guys.

Very reliable service far better than the unreliable duopoly of roger and bell. Very responsive support. I never faced any issues with their service. Even when I had any concerns it was quickly resolved.

I have been using Dotto one for a number of years. The quality and speed of their Wifi service has always been great, no disruptions at all during the daytime. Any questions I have had were quickly responded to by the tech team. I thank you for your service.

EDIT: Downgraded from 2 to 1 star. After my first review, they contacted me and said the delay detailed below was due to an error. So I tried again months after my initial inquiry. Once again after many weeks, they never replied!I am in a condo where Dotto-One recently started providing service. I waited 4 or 5 months to reach out to them. I waited because I didn't want to suffer from being one of the first few customers who suffer all the roll-out issues.I reached out to them via their website. In my inquiry, I asked some basic hardware questions because I use access points for Wi-Fi rather than a router / modem combo.I presume they are only interested in people contacting them to sign up because I never received a reply. After 9 days, I have given up.I was going to give them one star but their prices are pretty good so I guess that is worth a second star

As soon as I had a problem with my internet I contacted Dotto-One tech-support and I received a very friendly and professional assistance. I really appreciated it and I greatly recommend their service.

Highly recommend! Unbeatable price and service is reliable. Ive never had an outage and its been about 3 years. Customer service on the phone is always so friendly and my installer (David) is a gem. Super cheap, no installing fee, no contract (cancel anytime), reliable, fast, great customer service and the best part.... not dealing with bell or rogers price gauging and brutal customer service. Cant go wrong with Dotto

I've been using their Internet service for 10 month now and it's been great!. Great speed for the cost of the service. Their customer service is amazing. I strongly recommend Dotto-One on top of the other providers. You won't be dissapointed.

Great service from beginning to the end. I recently had to cancel their service due to my condo's bulk discount with another company. Customer service and technical support were extremely helpful and accommodating in my sign up many years ago, as well as in my recent cancellation.