Dynasty Spas

I purchased a hot tub from Dynasty Spas and have always experienced great, helpful and courteous sales, service and support from their locations in both Red Deer and Calgary. The hot tub was delivered on time and special care was taken by their delivery personnel to ensure no damage was done to anything in transit and during installation. Their staff have always responded to all of my questions, concerns and requirements promptly and efficiently. They also always have the parts and maintenance items I need in stock. Great product, great staff, I would definitely recommend this company to anyone.

We bought a Club Series Dynasty Spa from World of Spas Calgary about 3 months ago, and we have been using it daily since and love it. We picked a model without loungers as we aren't really big enough to sink into one, but the sitting model works great for us. Our spa has 2 pumps, 55 jets, bluetooth stereo and an ozone replacement filter.The tricky part was getting the hang of how to balance water chem, but the staff at the store were great and extremely knowledgeable and helped us get it right without wasting a bunch of time and water. Any questions I have and they help me out with a quick call or visit to the store. Definitely recommend WOS Calgary

The worst customer service I have ever experienced. Our hot tub is not even a year old and broke down. I basically had to take it apart to diagnose the problem myself and after 2 weeks of phoning everyday I am still waiting for someone to come with a replacement part. Avoid at all costs if you actually want service.

We bought the 8 person Tide model with all the bells & whistles, and we LOVE it! Tub was delivered on time and without any issues. It's loaded with high pressure jets and has a great stereo system with Bluetooth, easy to use touch screen controls, temp & pump control via app, and tons of lights that can be set in a variety of colours. I highly recommend Dynasty Spas to anyone looking for a high quality tub.

Fantastic service by knowledgeable and experienced staff. Will continue doing business with them as along as I own a master spa.

I live outside the city and get my water from a well. Using this water in my hot tub, I was unable to regulate the alkalinity in it properly. The alkalinity was too high and kept fluctuating when I tried to fix it. I read a lot of different articles to try to fix the alkalinity, but most of them were written for city water and I was unable to stabilize my alkalinity.I decided to go to Spa World for help and was assisted by Rosie. She gave me a very professional, comprehensive consultation and wrote down all the key points for me to remember. She also tested my water, told me why exactly why I was having such a hard time, and told me the specifics of my situation. I got this consultation a year ago and, since then, regulating the chemicals in my tub has been very easy and successful. I still apply all of Rosie’s advice to this day and it had been working perfectly. All the other staff at Spa World are also great, and it is always a pleasure coming in.Although I meant to write this review sooner, I was busy and unable to. However, writing this review a year later, I am able to say for sure that Rosie’s advice worked.(pictures during and after the water treatment)

Knowledgeable staff.Beautiful Spas and reliable products.They are great great with Chemicals as well.Masterspa has treated my family amazingly

Got our new Dynasty Spa in July and haven’t regretted it a single second. Being a new hot tub owner we were worried about maintenance but it has been a breeze! Highly recommended, we are absolutely loving it!

For the past 12 months, we have been enjoying our Neptune Series Adriatic hot tub year round! On top of the great jets, the LED Lighting, sound system and easy to maintain features have been pleasantly surprising! These tubs have had manufacturer upgrades over the past couple years that have made some of the historical issues far less problematic.The staff at the Red Deer store have been fantastic, very easy to talk to, always helpful and pleasant every time I've gone in. Expecting our continued use of our tub to provide many more relaxing moments, some family time without devices and time away from everyday life!