ServiceOntario

I have yet to have them ever answer the phones there, they ring and eventually it goes quiet- not even a machine. There is usually 2 staff members, however one seems to stay in the back while the other is left to handle the very long line.

Fast service, would highly recommend. Make sure to check what services they offer, fish and hunting licenses are not done there for example.

While we have experienced some of the issues noted by other reviewers, it is important to remember that this office deals with a large population area -- particularly in the summer. Over the last two years, we have had to deal with a wide variety of licensing services at this office. While at the counter, the phone does ring, and staff have the good customer service manners to leave it for the message taker. In person, or on the phone, the staff have distinguished themselves by going beyond expectations -- listening carefully, getting answers to unusual questions and processing solutions on the spot -- all with a friendly & professional attitude.BRAVO

There's nothing wrong with the centre or the services, however the woman (who seems to be the only person who works there) is extremely unpersonable. I went in twice (for an address change and a card renewal) and didn't get a hello or a smile. I was also turned away both times because I didn't have sufficient proof of address/proof of identity. This in itself isn't a problem, however the woman simply waved me aside with a next" rather than educating me on what I'd need to bring in as proof. She could have simply directed me towards the pamphlet on the counter which provided such information. Its the way customer service is handled which makes me feel so sour about the place."

Fantastic experience, in and out in 5 mins. Had to swap plates, polite and friendly.

Was in there this morning and the young lady working there was so rude and cold. If you don't like your job, leave. I work customer service and if I spoke to a customer that way, I'd be fired. What a miserable person

The woman working there is such an unpleasant person, she can't be bothered to do her job correctly, regardless of having all the right documentation. She is rude, not helpful, and overall bad at her job.Refrain from choosing this location, as others have reviewed prior. Save yourself the trip and choose a different service Ontario location.

I renewed my stickers during Corona and was done in 5/10 mins. Staff there were very helpful, courteous and personable. I highly recommend this Service Ontario location.

My Little secret… usually can get the drive from Kingston and the actual visit done quicker then going in Kingston.The lady the runs it is super sweet too.

WOW...the woman that was there today needs to lose her job! She was very rude, obstanet, yelling at my husband...we were trying to declare one of our vehicles sold and we had a bill of sale with all the details. We called service ontario to confirm this was all we needed. When we got to the Gananoque location we were told in no uncertain terms we needed to mail a letter to the Ministry of Transportation. That she couldn't help us. So thru the jigs and the reels we called the 1-800 number and they confirmed that we were correct. We called the Gan location back to be yelled at, belittled and eventually hung up on. We repeatedly asked for her name and she wouldn't give it to us. In the end she hung up on us. She does not deserve to have a job!!!