Kolya Naturals

Had great service today! Found a Weck jar that I was having a hard time finding anywhere. Also, got a sample of the Routine Deodorant I have been wanting to try. Will be back for a full size & refills once I’m finished my sample. Thank you :)

Tried their oil for the first time, slightly high priced compared to super/drug stores, but then here you are paying for non chemical product. Highly recommended!

I live in Toronto but made an online purchase. The package arrived pretty quickly through Canada Post and it was an absolute joy opening the parcel. The Kolya Naturals team gave me a bunch of amazing samples and even the little things like the cute business card and invoice with the stamp just felt so luxurious. This was my first purchase from this store but I'll definitely be shopping on their site more frequently going forward.

The Kolya Spa offers the best facials ever! The experience is so much more than a standard facial. I’ve had four of the 2 hour custom facials over the last few years and they are amazing every time with any staff member!The aestheticians are trained to adjust the products to your exact skin, educate you if you like, and use the most relaxing precise application techniques that make the experience so luxurious.During the facial you receive massage whenever there is a mask on your face, which is so much different than other spas where the aesthetician will leave the room and lets it sit. This is such a highlight because you feel by the end like you’ve had a full massage and a full facial.The spa rooms and atmosphere are so relaxing! The lighting, the music, the table - all add to the experience.I’ve referred my mom and sister here and recommend this place to everyone because it is unlike anywhere else!Its also nice that you get a discount on products after the service because Kolya carries such nice brands.

Earth and Flowers full body spa treatmentEsthetician Alicia transported me to an other-worldly experience of botanical delight. She expertly set the tone of a tranquil, soothing environment that let my mind and body escape to an enchanted world. The full body mud wrap and subsequent light body massage left my skin rejuvenated and my mind calmed. Alicia's touch was gentle but firm, and her soft, quiet voice was so conducive to the relaxing ambience she created, I actually fell asleep! The facials with botanically infused oils were amazing and a feast for the senses! My skin glowed and felt moist and plump for days afterward!

I’ve been coming here for a while and didn’t even realize they had a full day spa in the back! I got a custom facial with Alicia and it was AMAZING - by far the best spa like facial I’ve ever experienced. She was very knowledgeable and I don’t think I’ve ever been more relaxed. A must try!

I like to treat myself to a facial service here especially during the winter time since I have very sensitive skin. My aesthetician Alicia was amazing! She took such good care of me and was mindful to be gentle. I will definitely return.

If you want to be relaxed for 1000 years, do yourself a favour and book the 2 hour Dr Haushka facial with Sarah. So much more than a facial, with attention paid to feet, hands, arms, legs, neck and scalp. It is the most relaxing and therapeutic treatment I've ever had. I fell asleep on the table, which I never, ever do during massages. My skin feels AMAZING and Sarah is a lovely human. Will most definitely book on a regular basis. Self care is needed.

I recently had a facial with Alicia and it was a phenomenal experience! She was so professional and made me feel really comfortable. The environment was really relaxing, and Alicia’s touch was gentle and skilled. I loved the extraction portion, because I had several blackheads going in. After the treatment my skin was absolutely glowing! Overall, it was a great experience and I would go back to her in a heartbeat.

A bit of background. I found Kolya in Jan 2021 when I decided to make my own shampoo, and they had my attention from that first order. I loved the attention of care and detail. The way it was packed. The small seal on my invoice. The free samples - Everyone loves free samples. And the chocolates.Within those samples, I found the products I now religiously used as part of my skincare routine, and I loved the idea of supporting a small business with a female lead. And so since Jan 2021, I was a loyal customer to Kolya Naturals.On 28 April 2022, I got an email about activating my account with Optimum Health and so I did. I placed a small order ($66.08 Free Shipping). So far so good.On Tuesday, 3 May I got a notification saying my order was delivered but I never got it. There seemed to have been a mistake somewhere with Canada Post. There was nothing in my mail box, or a key to the bigger boxes, or a notification to collect from the local postal office.I went to the local Canada Post office and they didn't have it either for me to collect it, so they suggested to call Customer Service which I did and opened a service ticket. I emailed Optimum Health about it with all the details.Their response time wasn't too bad, their response was - long story short - Sorry to hear that. Thank you. And we also created a ticket with Canada Post... OK? so I replied back wanting to make sure that in order for me to get the product that never arrived, I either had to wait for one of us to hear from Canada Post or purchase a second one without the guarantee that it will be delivered unless I pay between $17.31 and $49.68 on shipping?This was their response to that:At this moment