Budget Truck Rental

This morning March 29th, 2023, I booked a two day rental car from this company Budget rental in Fortmcmurray, AB, when I went there to pickup the car, the guy who was there was extremely rude and un professional, I didn't feel welcome at All, he asked me my driver license and credit card, I gave it to him and he said are you staying in Town or you are going out of Town, I said to him I'm going to Edmonton, he said you have 200 free km, after that we charged you 24 cents per kilometer! I said I'm traveling to Edmonton? He said that's our policy ! I immediately told him cancel my reservation, I was very bissed, next door to them is enterprise rental car, they welcomed me and told me that they give me unlimited km! I was like what!! Really! He said yes, I will never rent any car from budget ever I'm my life again. What a horrible experience that was.

Good experience

I picked up my rental and it was at full with gas. I drove maybe 20 km and stopped and filled it back-up to the full line before dropping it off. I was charged $28 in gas as the cleaning attendant filled it until no more gas could be put into the tank" I was told. I was scammed out of $28 for maybe a few litres of gas pass the full line."

Made reservations over the phone the next morning picked up a SUV. Everyone that we dealt with were super awesome. Thank you to all of you great job. The airport rental was almost twice as much as budget. Wish I had contacted them earlier could have saved a bunch . Happy trails up here in Fort Mcmurray

Totally never ever gonna reant a car from any budget again. Will do Enterprise next time I have spent alot of money with Budget never another dime..Fort McMurray location should be shut down embarrassing to of even stood in front of counter. I was so talked to disrespectfully and will never let that happen again....

Very bad service and will never use it again. Be care for if you will return the rent car in advance, they will NOT give you the refund from your pre-payment.

Common complaint against the front desk, impossible to contact the location by phone as no one will ever pick up. Would hate to run into an issue on the road and not be able to call the location.

I had an absolutely amazing customer service experience with the Enterprise counter clerk. This lady did everything possible to try and help me sort out my car rental issue. Why am I writing a great review about Enterprise on a Budget review page you ask? Well I'm hoping that Budget will take note because their customer service sucks. Between no one answering the phone at the airport location, poor counter service and the clerk saying that sometimes they answer the phone. I Would have to say that Budget needs to greatly step up their customer service game. BTW did I mention how great Enterprise was? In case I did not ENTERPRISE was amazing.

Customer service was awful. Tried to retrieve and invoice after I was not given one upon my rental return, and it took me 2 days to finally resolve the problem. The female staff member at the counter was very unhelpful.

Way overpriced, staff are not helpful, and they have a separate charge for every single thing so it ends up being about 3x what I payed at Enterprise last time I rented. Anywhere is better.