PetSmart

This would have been a 5-Star review if it was not for the terrible experience my 5-year old daughter and I had with Harj. Harj should not be a public facing employee, his customer service and empathy deserves 0 stars. However, Alex, Richard, and David we found to be exceptional customer care advocates and really turned around our experience.

Today I went Into the store to browse. I was appalled to see 4!!! Bearded dragons in the same enclosure, and 2 in another. A simple Google search will show that for the care of bearded dragons they must be kept separate due to dominance issue. These beardies were babies, and yet we’re already showing signs of malnutrition and illness due to them all being in the same tank. They were being aggressive with eachother, and laying on eachother, something that causes lifelong illness and issues, and is done to “prove” who is alpha. This is not ok. When I told an associate, I was sassed, and told that it was fine. It’s not fine at all. I will be buying my crickets and other products form my reptiles elsewhere. I have always loved this location, but this experience left a terrible taste in my mouth.

I wanted to buy a small fish (45 cents) but I'm just wondering why the supervisor asked me to buy a big and expensive water tank for the small fish.She put customers under pressure to buy something they didn't need.I believe she needs more training in a supervisor position.

The pet training with the older lady was just terrible. Terrible recall memory. Snaps at people and lacks knowledge to solve complex behaviour issues. She rushes through exercises and snaps at people when they are doing the training incorrectly . I would not recommend

Our 1st grooming for our puppy was at Pet Smart and we couldn’t have picked a better place! We had originally booked somewhere else but they refused our puppy as she was a little matted but the groomer at Pet Smart took our puppy and did an excellent job! Josie was patient, kind, professional and answered all of our questions. She took such great care of our puppy and I could tell our puppy was in great hands as she seemed calm when Josie held her. Thank you for making our 1st grooming experience an awesome one! We will definitely be back!!!

Person in charge very rude her name is Mariah or or Matijah very bad customer service my dog had an allergic reaction to a food you guys recommended me even tho i wanted chicken and barley you guys said should be the same chicken and potato and bring the item back if my dog didn’t like it. I returned the item and she said I can only refund 80 percent and she ended up giving me a gift card been a customer since 2018 but will not be purchasing anything from you guys till you guys hire proper staff with training. Very sad

We were looking for goldfish and there were good variety of them.

Went in with my children to purchase a beta fish. Had to answer a series of questions to validate that we have a 20g aquarium set up for it at home with live plants, decorations, filter, heater, and more but still would not sell to us after we expressed that we lost our last beta due to an ick problem that we have fixed. My children were extremely disappointed and we were forced to go elsewhere. Extremely small selection of everything anyways and will never return to this store.

Staff were helpful and friendly, and they sure fit a lot of stuff in that space - well organized too.

I am writing to express my disappointment with the recent experience I had the Park Royal branch.As a loyal customer of PetSmart for over five years, I have never encountered such a frustrating situation.During my recent visit, I was interested in purchasing a small goldfish, which was priced at 0.49 cents. However, I was shocked to learn that the only way to purchase a gold fish was to also buy an expensive 40-gallon tank. This felt like a scam and an unfair business practice.When I explained that I already had a smaller tank, the sales associate refused to sell me the goldfish and demanded that I purchase the larger tank. Even when I suggested borrowing a larger tank from a friend, the sales associate refused to budge and insisted that I purchase the larger tank immediately.This experience left a bad taste in my mouth, and I am disappointed that PetSmart would engage in such deceptive sales tactics.