Walk-In Clinic, Doctor, Blood Testing Lab by Jack Nathan Health (MedCare Clinics @ Walmart Pen Centre)

Brought my 89-year old mother in and every single staff and medical personnel was incredibly kind and accommodating. I’m so overwhelmed with gratitude to each of you, especially the doctor ( I didn’t catch her name but she was very sweet and attentive; young woman). Thank you all and keep up the good work. Why this place only has a 2.5 rating, I cannot understand!

My name is Maria Kalman. I have been going to Pen center medical doctor for three years and I receive good care, I am satisfied. However, there is an assistant, her name is WEE. Since I know her I am highly satisfied. This young assistant is not only kind and helpful, but also understands her profession very well. She took blood and I didn't feel any pain. Amazingly kind worker and a very helpful colleague, too. WEE knows how to treat sick people with fully understanding and at a high professional level. She never made mistake for me and for my family. She never moody or give an unpleasant attitude. I can count of her all the time. If all medical assistants work were like WEE, the world would be a better place. It is rare to see such a worker who pays such a honest high attention to patients. If I have to wait, she always lets me know when it's my turn whenever I am. I appreciate respectfully WEE's remarkable work and her exemplary attitude. I have never done this before, but every one must know how important to have a worker like WEE. It was a great pleasure me to write an opinion about her work. I hope that this little teamwork will continue as well, especially if there is a worker like WEE. Thank you WEE I can always turn to you with full confidence. Maria Kalman and her all family.

I honestly don’t understand all the negativity towards this clinic.I had to get the standard TB test for work and the clinic was fantastic, I came early and was in and out within a hour , came back 48 hours later for my results and was in and out .The staff are more than welcoming and the Doctor that seen me was absolutely fantastic.Thank you to the Staff and Doctor!

They don't know what they are doing at this clinic! I called a few days before coming in, and they told me it was okay to do blood test anytime before 6pm because they can store for pickup next day. When I went in they said no only until 4pm??? They have a fridge to store blood but apparently arent willing to do the work. The receptionist couldn't even talk to me alone, had to get another assistant to come and gang up on me. I don't need your b***s*** excuses. If you're doing the job, maybe learn how to do it properly so it's not like one person says something, and the other says something else. Really not happy for calling ahead of time that I had to waste an hour and a half of my time. Terrible location.

I have been going to this walk in since it opened. The physicians and staff are very well educated and a pleasure to deal with. My recent experience with Emily the receptionist was amazing. She is accommodating and really cares about the clients of the walk-in. Five stars for Emilys customer service skills. Thanks for taking great care of me.

I had a very good experience in here. Those Receptionist were very friendly and sweet. I didn't have to wait that long. Very Clean environment and quick. I will go here again If I have a problem. Thank you very much ladies! <3

I came to this office this morning after being sick for 4 days, due to my symptoms I needed something close to home. As I sat in the office I was reading the reviews. Lots of negative comments, seeing as I work in health care, I feel the need to add my experience. There were many complaints about the wait time. But unfortunately that is health care right now! There are not enough nurses and doctors in Ontario, and the population is growing, so please expect wait times anywhere you go, it’s not just this clinic that will have wait times. 1-2 hours is really not that unexpected.The reception staff were very kind and very busy! Probably 10-15 people came in after me, and headed into the mall, so it’s not clear how many people are actually waiting and there are several rooms that are likely full of patients, so comments about no one in the waiting room and wait times is not entirely fair.I watch a few people give the reception staff a hard time, and I felt they handled it gracefully and respectfully.Given what I read I was partially expecting to be rushed out when I saw the doctor, but this was not the case at all, I felt she asked all the right questions, didn’t rush, and did her exam as required, I felt she listened to my concerns and worked though several different things that could cause my symptoms to treat the route cause.She was very pleasant and kind.I understand when we are feeling awful or scared and want immediate solutions it’s hard to be patient, and it’s easy to blame others and write an unkind review, but truly I thought this clinic provided me excellent care.

TLDR:Poor scheduling and time management. Friendly front desk. Expect to wait an hour plus regardless of walk in or appointment. Expect to see a physician assistant not a doctor. Expect physician assistant to make mistakes. So ask questions.Great front desk staff. Kind, friendly and listens.I have been here many times for walk in appointments and scheduled appointments.Regardless if you are on the schedule or not you will be waiting here for an hour plus. Even if it is a follow up that takes one minute. You wait an hour for a one minute appointment. Maybe flag the appointments that will be super fast so the ones that are required to take longer can have their health concerns actually helped in detail. As some of the other reviews comments say attention to the patients details is not experienced a lot.Also to mention I don’t think I have ever been helped by anyone except a physician assistant, never a doctor. Which was fine for what I needed but I doubt acceptable for most patients needs. Some of the assistants suck a they don’t look at your chart before hand and have you explain what you are there for again.Also one time I went I was injected with vitamin B12 shot instead of the actual shot I was there for. And had to go back … imagine if it was something dangerous. It was also from a physician assistant.

The clinic is always very clean. The front desk staff is very helpful and friendly. Vee at the front desk has helped me a lot during all my visits. The doctor is really good as well. Their service is very fast and excellent. All the staff members are very helpful. I have had the best experience here.

Prompt care. Wonderful reception staff receptionist Vee is very helpful and accommodating. Quick blood and I got a prompt call back the next day to discuss results. Highly recommend.