Catcare Veterinary Clinic

There's an old lady (not sure if she's supervisor or receptionist)picked up my call for following up my call(because i didn't get any follow up or confirmation messages) from last week. She kept telling me i wasn't in their system even i told her the conversation details from last call. She interrupted my conv every 10sec and keep reapting you didn't book successfully last time LOL. Also told me to deposit for grooming and lion cut service which i don't know if it's a common thing. Bad experience overall

Dr. Karen is highly professional. Polite and caring staff. Pro active. Love bringing my cat to this place for his physical coz I know he's in good hands.

I have been bringing my fur baby to Cat Care for 12 years now even after moving out of Richmond. I will not go anywhere else. Karen is so lovely and an extraordinary veterinarian. Megan is the bees knees! Superb team and I highly recommend Cat Care for your fur babies. Thank you ladies for all of your hard work and patience.

Red flag!!! This doctor is a total “Karen” as her name suggests. The most obnoxious human being I’ve ever met in this country. She definitely has some mental health issues. I feel sorry for those who come to her for “help” and those who work for her. To anyone who’s thinking of coming to this place: Avoid her like the plague!!!

I do not recommend her as a vet because we had prepared our kitten to be spayed well in advance with a physical exam. I took time off work to take her to her spay appointment. One hour later her office phoned me at work to inform me of extra charges that I was not informed of when I made the appointment ie: extra charges for IV which is expected to be included in the spay cost surgery. An hour later I received another phone call at work from the office worker to be told to come pick up my kitten, the surgery was not performed because the vet was offended" because I had asked where her qualifications were because I hadn't noticed them on the wall. The staff told me they were in a drawer somewhere

We took Cairo to multiple other Richmond vets who told us he was too old to help us – he was 11. He has lived another happy, healthy year and counting since we met Dr. Karen.He would have died within weeks, even days if we didn't bring him into Cat Care. If you're looking for a vet, Dr. Karen is truly the best doctor around – I can't recommend her enough. She saved our Cairo's life!

Avoid this vet like the PLAGUE. Brought in an elderly cat to check on her and see if she was nearing the time to go or if she was holding steady. Vet REPORTED to the SPCA, called an animal control constable and FORCED the cat to be put down at the office within the same appointment. Absolutely appalling abuse of power. You should lose your license and everything you’re worth.

All she thinking is $$$. My cat was with them 12 yrs ago due to blood in urine. Cat was kept in for 1 night for urine sampling, also took x-Ray. Paid a lot $$$, but they couldn't even figure out what the problem was, so we switched to another clinic and my cat was treated well.Since then this place has been on my blacklist. However, today I had to call to ask about in home euthanasia for the cat who is now 15 yr old because my vet doesn't have license to provide this kind of service on site.Instead of answering my inquiry she wanted my cat to be brought in for treatment (indeed $$$), when I refused and continued to ask about euthanasia, she jumped gun and made the comment that my cat wasn't under a good care with the assumption that the cat had never been to a vet before to be put down by the owner. She then made the comment If you are planning to have another pet

Our experience with Dr. Karen is very good so far. At first we were just like all the other people worried about some of the bad reviews here but they were the only vet that can see my sick old cat immediately when we called them as it was an emergency so we went there anyways as our cat was really not well.There are of coz a lot of tests and X-ray and ultrasound that our cat need to do and it does cost money but we don’t care, just like human beings we need to do whatever tests that is needed in order to find out what exactly is going on with our body and plan the right treatments and medicine to cure the illness. As long as we are able to find out what is going on with our love one and treat her I don’t mind spending all I have and not giving up on her that easily.Dr Karen was every experienced and knowledgeable and were explaining to us in a very detail way to help us understanding what might be happening with our cat. Our cat ended up staying in the hospital. She and the the staffs there are very responsible that they call us every day sometimes twice a day to update us our cat’s situation and how she’s doing and the test results etc. When we visit our cat 2 days after she looks a lot better than before we took her in. She was more energetic after the caring and treatment that Dr Karen gave her.Dr Karen explained to us different options that we can choose in order to treat her. Our cat is still in the hospital but we are already more than happy to see her being able to walk around and have more energy.We are so far happy with the experience that we have there and hopefully our lovely cat and come home soon!

Dr. Karen and Megan are an amazing team. My Leo is a rescue cat that I adopted at age 3-ish. He's now 14 and has been in Dr. Karen's care since I got him. I've always felt that my cat's health was the #1 priority for the Cat Care team and our communications have been professional and cordial. The practice is a first-rate facility and I know Leo is getting the best care possible. Love you to bits for being here.