Ontario. Employment Ontario. Kitchener Office. Apprenticeship Office

Absolute nightmare. Been trying to have one of my guys write his licence for 6 months now. Cant get ahold of anybody and when you do, nobody has a clue what to do. This is an embarrassment and our apprentices who our building the future should not have to deal with this.

It would be nice if they actually answered their phone and didn't hang up on people.

Intelligent employees, clean office, very organized compared to other locations. A very welcome change to my experience in the apprentice program and dealings with the college of trades.

Pick up your phones! Hire more people if you need to! PICK UP YOUR PHONES! HIRE MORE PEOPLE IF YOU NEED TO!

I paid my fee, and they had no problem taking my money. Now I can't get anyone to answer the phone, or call me back to actually book my exam. The voicemail machine says they will return call within 1 business day. Its now going on 5+ days. So frustrating.

Great staff and very friendly people at the front. They really do try to help as much as they can and treat you like a human being.

although website says they are open (and does not specify if remotely or not) they are closed. phone number hangs you up after you press 2 to be transferred. Awesome!

While trying to write my exam the room was very quite and the people who worked there were very loud, laughing, telling stories. Made it very difficult to focus on a very important and expensive exam… this happened both times I wrote here…

Terribly unorganized can’t get my schooling done when I already have my hours. If you want trades people then change the training get the government out of the way.

Worst government office I’ve ever had the displeasure of dealing with. They never answer their phones, and the only way to contact them is by email which they answer after 15 days minimum. I went to the office in person, only to find the employees doing nothing. When I asked why they don’t pick up the phone, they said they disconnected the phones so they don’t get phone calls. They seemed annoyed that I was there and they had to actually do their job. After submitting my papers, I was told I would hear back in 15 days. Almost two months now and I still haven’t heard back. Absolute embarrassment to the government, this office should be shut down since they do nothing anyway. Good luck to anyone that has to deal with them.