Kartek Automotive Services

I’m going to try to be very honest and brief on my review, but above all, FAIR.I’ve been a customer there for over two years, mostly doing season tires changes, but also some other services such as breaks and related issues. I’ve also recommended a few friends to this shop but I’ll leave it up to them to give their own review. The bottom line here is: I liked the service, hence, I kept coming back and referring to the shop.Unfortunately, today everything changed. I brought my car in for the regular tire change, and asked Stu to check the break levels, which I was already expecting to be low.As he called me to confirm, he mentioned that more parts needed to be changed – something completely out of my knowledge, and as part of my due diligence I wanted to ask questions to understand what he was describing. Stu reacted poorly and unprofessionally to my questions, and yelled at me on the phone, claiming I was being “challenging”. Our entire interaction lasted for about 5 minutes, and even after literally saying: “Stu, calm down, I’m just trying to understand what you are saying here.” he kept on with the attitude and trying to hang up the phone as fast as possible, showing discontentment and anger. This was honestly a shocking interaction.Asking questions about my own car and what the repairs meant are in my view, 100% acceptable. I don’t go on in life just saying yes to things just because someone said so.In summary:Service Quality: Ok – Never had issues.Price: Average tending to high.Customer service experience: Very low, avoid if you can.Stu, I’m leaving Kartek with two stars today, as a bonus based on previews services, and sadly looking for a new shop for my next upcoming services, as I will never give you the opportunity to be rude with me again. Also, no more referrals.

I always go by this place and just recently, today, I went in to get my tires swapped from winter to summer. After booking an appointment beforehand tbf. Solid service, valet my car and even individually wrapped my winter tires after. Definitely would come back for another time if the opportunity arises.

Stewart and his crew saved my day! After I broke down right in front of his shop, they came out and diagnosed my broken alternator quickly and got me in to the shop for repairs. 4 hours later I was on my way! Amazing, I'm definitely going back again!

My car stalled right next to the shop and they helped me right away. I was in and out within the hour and they had so many other cars they were working on. The owner Stewart was kind, helpful and timely. Thank you again!

Stewart is a gem. Super straight up. Really quick. Will B back for sure. Five star

I was having issues where my car wouldn’t start and got towed to Kartek. They managed to fit me in right away and tried to get it started despite the mystery issues. I was a bit concerned as I wasn’t sure what the issue was and hadn’t heard back from them for a couple days and was worried it would be expensive. When it was running and I went to pick it up I was shocked that it cost a fraction of what I expected. When breaking down the costs it was obvious there was no way they charged me for all the time they put into it. I asked if I could leave a tip and was told no so a good review is the best I can do. I would 100% return. And for anyone who is in the same boat I was, don’t worry if you don’t hear back for a couple days, they provide honest work.

I can’t say enough good things about Kartek and Stuart. Really phenomenal customer service, he really cared about finding the route cause Of why our truck was stalling. He also took the time to explain to someone like me who knows little about cars exactly what was going on. His pricing was also very fair and so honest. For anyone looking for a mechanic and an honest opinion I would look no further. Definitely felt like discovering a real gem.

Honest, timely, and affordable service. They helped me prioritize what repairs were essential versus preventative so I could decide how best to proceed.

Stewart is amazing to work with as always, He's honest mechanic and cares about his customers. The price is super fair!

Stewart was beyond fabulous in fitting me in at the end of a cold and busy day to fix a flat tire. He was very knowledgeable, polite, helpful and accommodating. His team were amazing. I will definitely be back!!! Don't hesitate to use this business.