Gib-San Pool and Hot Tub Centre

We just bought a hot tub through Gib-San, and we are very happy with the purchase. Caley, our main contact, was extremely knowledgable and helpful and the team was very responsive to our requests. Any issue that came up was handled quickly, efficiently and effectively - the way that you would like to see a customer service team respond. I would certainly recommend them.

Very rude and short. I came to purchase hot tub chemicals and advice. When I called to check hours they hung up on me over the phone. I spoke to Derrick in store who advised me if I had and questions to look online. He refused to answer my questions and when I went further back into the store he advised me, the door is over there"I got better help at Canadian Tire."

Our sincere gratitude to the Gib-San team for their ultimate support in assisting us with purchasing the ideal hot tub for our family's needs. Despite the difficulties during lockdown, Caley met with us on site to offer suggestions and her expertise in selecting the appropriate type of tub, as well as location on our property. We truly appreciated the detailed emails and constant communication throughout the process with both Caley and Derrick. It was a truly seamless installation process, due to your excellent technicians. Thank you so much for your thorough instruction on how to care for and maintain our tub. It was the perfect gift, right in time for Christmas. Many thanks for all of your time that you spent with us.

Sarah helped me balance my pool chemicals and I was extremely impressed with the service.

Great service as always. Had my pool water tested. Instructions from Lina was easy to follow. Friendly atmosphere. Highly recommend this pool centre.

Gib-san continues to slide with their customer service. They want you to buy pool supplies from them but they won't test your water any more than every 3 weeks. I finally gave up on their store and awful attitude. Do yourself a favour and go to International Pool and Spa, they will test your water via computer as often as you want, provide you with a report and then sell you the pool chemicals you need.

Very Happy with Gib San Pools!They were very responsive and fixed a problem with a very old whirlpool, quickly, efficiently and they were very kind and respectful to My 89 year old Father. 40 year old Whirlpool is working like new!Above and Beyond Service!!!Highly Recommended.Special Thank You to Derrick and Petefor their patience and kindness and knowledge.

Gibsan Pools Exceeded Our Expectations - Professionalism and Expertise at Its Best!Rating: ⭐⭐⭐⭐⭐ (5 stars)I want to express our immense satisfaction with Gibsan Pools and their exceptional work. From the initial design phase to the final execution, Gibsan demonstrated unwavering professionalism, expertise, and a commitment to excellence that far surpassed our expectations.During the planning stage, we unfortunately fell for the promises of vanity vendors we found on social media. They convinced us to separate the pool construction from the landscaping, which turned out to be a grave mistake. We entrusted Gibsan with the concrete pool, coping, and mechanical components while engaging the vanity vendor to handle the Mega Meville stone work covering over 800 sq ft.Gibsan flawlessly delivered the pool of our dreams, meticulously executed with precision and care. However, our experience with the vanity vendor took a turn for the worse. They shifted their business focus to fiberglass pool installations, despite having no prior experience, and their lack of expertise soon became apparent.Problems arose when the vanity vendor failed to factor in the slope along our house, leading to significant water and phosphorus damage. Additionally, their negligent installation of the pool safety cover with inadequate depth caused further issues. The cover, unable to withstand the weight of snow, dragged stones toward the coping, resulting in cracks to the stones, tile edges, grout, and mortar. They even improperly drilled 2-inch holes instead of the necessary 8+ inch holes, causing concrete damage.The vanity vendor's response was disappointing. Instead of taking responsibility and rectifying their mistakes, they chose to run from the problems they created. Their lack of accountability, poor communication, and unprofessional behavior were frustrating and disheartening.However, Gibsan Pools stood out as a shining example of integrity and professionalism. They not only addressed the issues caused by the vanity vendor's work but went above and beyond to rectify the situation. Gibsan resurfaced the stones, redid the mortar and grout, and fixed any damaged areas with precision and care. Their commitment to ensuring our complete satisfaction was evident in every step of the process.Ed and his team at Gibsan Pools are more than just contractors. They are dedicated individuals who genuinely care about turning your backyard into a breathtaking oasis. They take pride in their work, and it shows. Unlike the vanity vendor, Gibsan didn't shy away from other vendors' messes or industry-wide issues. They took responsibility, delivered exceptional results, and proved their credibility time and time again.Gibsan Pools is the epitome of a 5-star business. They set the standards, drive innovation, and have a long-standing reputation for excellence. Their commitment to accountability and their genuine passion for what they do separate them from the rest.We want to emphasize the importance of choosing a reliable and reputable company like Gibsan Pools over flashy social media vendors. Don't settle for Tony Pepperoni's Pool and Landscaping. Tony and his family may have been in business for 20+ years and they likely have a flashy social media presence. Try not to buy into it- I know, it's very hard.Gibsan Pools is the trusted name in the industry, and we can't recommend them highly enough.Thank you, Gibsan Pools, for going above and beyond to make our pool dreams come true. Your professionalism, expertise, and commitment to customer satisfaction have left an indelible impression on us.Sincerely,Mike D

Great place to go for pool and spa services. Very helpful and knowledgeable staff.

Friendly and personal service. I get all my chems here.