Sunglass Hut

Justin! Is the guy you wanna go to in PTC Sunglass Hut loction. He gives you not just the good service but also the best recommendations as well.

Went to the store to purchase a pair of sunglasses. Was assisted by Dawn, I believe she's the in-store supervisor. Dawn advised they don't have this pair any more in the store but she can place an order for me and have it shipped. We agreed, processed a payment via credit card. Waited few days and get an email from sunglasses.ca advising the order was cancelled due to inventory. I still have not received my refund. I went to the store and the rude obnoxious behavior from dawn and staff told me to call customer care. Customer care said they will issue a Cheque??? I paid by credit card and they went to send a cheque to the store. Been 6 weeks still no cheque and store refuses to refund my credit card and instead giving me a policy run down. Completely rude unfriendly zero customer service. The worst location and staff is completely useless. I made a payment via credit card and expect refund same method. I asked if a customer was to come get a pair of sunglasses and decide not to pay for 6 weeks is it acceptable? Ridiculous. Still no refund

I shopped here over Christmas and the staff especially Dawn and Sydney were fantastic, so knowledgeable and friendly with me I would definitely shop here again, the staff really got what I was looking for and treated me like a person and not like some random customer like in every other store, they do that in garage and it’s great they don’t do it here it really made me feel special. They were so helpful in helping me find a gift that my sister loved and I ended up purchasing a pair for myself as well. Best store location EVER 5 stars

We came in with two pair of our ray ban sunglasses that needed adjustments for both me and my husband. The two sales girls helped us right away and they kept adjusting them for us, at no charge, until they were exactly right, no questions asked and they were very patient. My husband bought a new pair of sunglasses while we were there waiting for his older pair to be tightened. I was browsing also and trying on some ladies sunglasses while waiting for my older pair to be tightened as well, and they said they would honour the “buy a second pair at 50% off” deal for me, even though it was a different brand from the ones the sale applied to, so I bought a new pair too! We were both very happy with the service we received!

Dawn is the most knowledgeable staff person I have ever had when shipping for sun glasses. The consummate professional who listened to what I was looking for , asked the appropriate questions to enable her to truly find the ideal match for me. Never in a rush and gave me her undivided attention. A true Super Star salesperson I would highly recommend to anyone in search of the perfect sun glasses unique to you.

Great experience at the Pickering, Ontario store. A younger gentlemanhelped me on two occasions in the last week for two purchases....he did an awesome job. Very knowledgable and accommodating.

Such a great experience in this store! Thanks to the guy working this afternoon. Was able to see several pairs of glasses and he even suggested great alternatives.Was in and out and ended up purchasing the pair I wanted very seamlessly.Thanks so much!

The 2 young ladies working on Wednesday were absolutely wonderful. Super helpful and knowledgeable, very friendly and genuinely enjoyed finding me the right sunglasses to purchase.Those two awesome girls need a raise.

Very bad experience with this store. I went to Sunglass Hut in Vaughan Mills where I purchased a pair of Oakley sunglasses, the representative was putting it in a hard case until she noticed a scratch on the glasses, she advised me to order them online as they had no more stock. When the sunglasses arrived they came in a fabric string case (not ideal protection when you are paying $250 for a pair of sunglasses) at which time I called Sunglass Hut in Pickering as it is close to my house, the lady i spoke to told me to come in and she will give me a case, after driving all the way there, a new representative told me that I would have to pay $30 for the case!!!!!!!!!!! (i wish i got her name) basically i drove all the way there for nothing, not to mention she was extremely rude and unprofessional. Basically, the lady at Sunglass Hut in Vaughan Mills was going to give me a case, the lady I spoke to on the phone was going to give me a case, but for some reason I was being charged $30 the third time. Will never go back to this store.

Great place to buy sunglasses, Justin helped me find exactly what I was looking for!