Accusharp & Small Engine Services

Amazing service, bought my first chainsaw from here. Jonathan is very knowledgeable, polite and informative. He helped me troubleshoot when i couldn't get my chainsaw working. I would recommend anyone to buy they're chainsaw, lawnmower or gardening tools here.

I needed a new grass bag for my Craftsman lawnmower but was unable to find one now that Sears is out of business. I contacted Craftsman themselves, but they only provide parts for new Craftsman equipment, not the older Sears stuff. I also contacted several other local and online dealers but not one of them was able to get me a replacement grass bag.I then contacted Accusharp and spoke to Jonathan who said he would have to investigate who manufactured the Craftsman bag for my particular lawnmower model and then see if he could order it. It turned out that Husqvarna was the manufacturer and he would have to bring it in from out of the province. The new bag arrived a couple weeks later but it wasn’t the right one despite the fact Accusharp provided the correct information on the make and model. This happened again and again – a total of 4 times – until they finally sent Accusharp the correct bag.I feared Jonathan was going to give up but he never wavered and he always kept me up to date with the latest. Plus, after all the effort he put into it, he still only charged me for the cost of the one bag I needed, nothing extra.There aren’t a lot of businesses around anymore that would go through all that trouble for a minor sale to a single customer. I can’t recommend Accusharp highly enough. They’ll be getting all my business from now on.

I've tried to come here a number of times. Never with a good feeling when I leave. I bought my chainsaw here years ago and go back for parts and service now and then. But I never find the customer service to be very good or helpful. I needed a spare part for my saw and went to ask about it. It was not in stock and was told that it would take several weeks to arrive and shipping would be expensive. I told them I would go around town to see if anyone had it in stock now, if not I would come back. I went back a few days later and was told that they couldn't find the part I needed, even though he looked it up a few days prior. Then without much more info he just said sorry, can't help you save turned away and left me standing at the counter. I asked another shop on the north shore and he said that that part would be more expensive to order through him and gave the website of an online parts store that would had the part I needed. I'm sorry, but I don't be giving accusharp any future chances. It's further for me to drive to get to the other shop in town but I would much rather go there. The person knew the part and gave me options and was willing to just help.

Been going here for a couple of years now. I think I remember the grumpy guy that other viewers were unhappy with, and I don’t think he works there anymore.Regardless, I can tell you that I love this place.It’s local.The (husband & wife?) team are very friendly.Very knowledgeable about the equipment they sell and repair.No up sell, in fact just bought a lawn trimmer there an hour ago, and was asking about the model above. I was told that I didn’t need it. Is that a down sell??Anyways, 10/10 for this place.Rob Wood

My Lawnmower went in for a tune up. I was given a quote that was reasonable at 79.00 before typical parts required total approx. 130.00. Four days later I was called and informed spark plug ( typically checked and replaced in a tune-up) was stripped and they wanted additional 70.00 to replace cylinder head. I was told Tune-up was 'already done' and felt backed into a corner with no way to cancel...Not sure how the tune up was done when the spark plug was not ready......After questioning why the tune-up was done without notifying me first, the owner reluctantly agreed to cover cost of cylinder head. Thanks for make it right and I will be back.

Very, VERY expensive. I actually felt ripped off! Owner is also rude. (That didn’t bother me if you do a good job at a reasonable price but I was absolutely taken advantage of!)

Excellent family owned business with incredibly friendly and knowledgeable staff. Don't waste your time with the big box stores, these guys have better pricing and deliver way better service.

Honest, friendly and fast service. Great deals on used machines. A small business I am happy to recommend and support!

Bad experience ever, I bought a Mower during the pandemic, machine’s gas handle broke.Owner sold me a replacement for 80.00 and was the wrong one, then months later he said bring the mower it has warranty and I will get this part from factory.Few months ago, he called and said machine is ready to pick up.I was out of province and went there today and first he said I don’t recognize you, give him my name and company name and he said your machine is at the back of the building.We saw the machine and it was same as before with out Gas handle, he said no more parts in factory.I paid over 800.00 for machine plus 80.00 for the wrong handle, and he still has my mower with not solution given.Do not recommend to buy or deal with this location

I am feeling lucky for not taking services from here, because the first impression of there was very frustrating for me. I called at the shop and the guy over there , without give me satisfactory answer, just said, I am unable to help you. His behaviour was annoying and I suggest that if you don’t have patience to deal with customer then why are you running the public business.