Ackroyd Physiotherapy Centre

Highly recommend this physio clinic, which has been long established over 25 years. Patrick and Susan are experienced therapists in tackling my knee injury and providing effective treatment and exercise plan. Reception is patient and helpful.

Accompany my wife to this place the 1st time. During my wife's therapy, I asked the front desk for using the washroom. The front desk, Alice Leung, asked me if I am a patient. I said I was with my wife. Then she asked me if my wife was in therapy right now. I said yes, she's on 6th floor. Then she said the washroom was in use right now. I said I could wait a bit then. After all those questions, she said I could use the washroom in Staples next door. What the hell? Only because I was new to that area.

Cheryl and her team helped me with my neck and shoulders. Feel almost 100 percent now

If you're looking for an experienced physiotherapist who offers one-on-one sessions, this is not the place to go. I came here after a serious car accident and all Cheryl did was hook me up to an electrical machine (which made my injuries worse btw), and leave me alone for the entire 20 minutes while she went and tended to other clients. They take on multiple clients per booking so that they can maximize their income. This happened every session for the entire 2 or 3 months I was here. I've never been to physio before so I didn't know better until I switched to another clinic. During one of my initial sessions, some girl (who was clearly NOT a physiotherapist nor kinesiologist) took over and made me do active rehab, which involves lifting weights and pulling on resistance bands when obviously I was still injured. This is extremely dangerous considering I was not supervised by a trained professional. If you're in search for a physiotherapist to help with your injuries, please go elsewhere. Majority of their clients are just people with fake injuries and ICBC claims. There are so many awesome clinics with updated equipment and renovation that doesn't look and smell like a hospital.

Very disappointed.My family and I are not going there any more. Now I understand why there are only 2.5 stars.

I was there sitting with my pain for half hour!!! They don't care. Rude reception, all answers to my questions are I don't know". And you have to go down to the ground floor to pay first then take the elevator get back to the 6th floor bring your file after payment

I would strongly advise you NOT to go to this place. Patrick was generally rude and high-handed. He actually walked away in the middle of one of my questions. When he did answer my questions, he would often say things like, take a class with someone else" or "get a trainer" or "some people's bodies are just like that." One piece of advice he gave me was to swim hard 3 times a week

I felt comfortable with my PT, she was able to help me with my shoulder recovery, and find the appropriate exercises that I was able to do regularly, very professional and knowledgeable.