Efficient Pools Ltd.

This is my 2nd year with Efficient Pools, and I have had good experience with the team.Vi is a very pleasant lady to deal with, and has always gotten back to me as soon as I’ve reached out.We just changed our liner, and everything went according to the plan (time was not on my side, as this is a very busy season for the team), but Vi made sure the pool was ready for the kids as soon as possible.They also provided us with good competitive pricing on the whole job - I was very pleased with their process. They fixed a lot little things for us as part of the process.The team has always been quick with responses, and ready to show up anytime we needed them.We do recommend Efficient Pools team for all your pool needs.Sid - Oakville Ontario

Efficient pools had a good price point on my pool liner replacement. They were on time and on budget. No extras. The staff were nice and their contractors were professional. I will use them again.

Brent and his team were exceptional from start to finish. We just had a new pool installed three weeks ago , and we couldn’t be happier with the service and attention we received from Efficient Pools.Brent exceeded all our expectations by his courtesy , professionalism , workmanship and timeliness.We can’t wait to open our pool for summer 2019.We will most definitely be using Efficient pools for our weekly pool maintenance.Thanks Brent and team.

When we realized we needed to replace our pool liner, pump and skimmer this season, we called a few local companies for a quote, including Efficient Pools, with whom we had had no previous dealings. Aside from being competitively priced, Brent and his team impressed us from the start with their knowledge, professionalism, and reliability. Our experience with other pool companies over the years has been unsatisfactory to say the least -- some were better than others, but usually it was just one employee whose expertise or grasp of customer service stood out, and eventually they would leave and go somewhere else, and we’d be back to square one. Well, they must have all gone to Efficient Pools! From removal of the old liner to installation of the new pump, every person has been a pleasure to deal with – experienced, friendly, efficient, and attentive to the details. All offered plenty of good advice (some of which we had never heard before, despite all the other companies we had used over the years!). A big shout-out to owner Brent and his hardworking team: Danielle, Matt, Nick, Tony, Fernando and Kyle. We highly recommend Efficient Pools!

First time pool owners, and they have helped us a great deal. When they opened our pool, their technician came out and took all the time we needed to answer all our questions (at no extra cost). We've had two repairs we've needed to make, and they have done good work at a fair price. We will continue with them.

I’ve used this company for 3 years for open/close and weekly maintenance. They are great! Worth every penny. The office manager Vi is the icing on the cake. Her care and responsiveness is top notch. Without her support and guidance I may have lost my mind a few times over. Pool ownership is no joke but with Vi in my corner I know I will enjoy this pool for many many years.

I’ve used a couple of well known pool companies and this has by far been the best experience I’ve had. I started using Efficient Pools for weekly maintenance and then for a liner replacement. The process was smooth and the pool looks brand new! They were so good my neighbour had theirs done as well!

I used this company to repair the concrete bottom of my pool and replace the liner last year. I cannot recommend them for any major pool work.The work was completed 3-4 weeks later than anticipated.The quality was very questionable. The bottom repair was done by another contractor in haste and in very hot sunny weather, which resulted in multiple cracks . The company promised that their installing team would fix them; however, those guys had no idea what I was telling them about when they came to install the liner.I think the major issue with Efficient Pools is the absence of transparency in their pricing. They were ready to accept the job right away and sent their quote/first invoice without sending anyone over to see the pool first. The price seemed to be reasonable, so we accepted the quote and paid the first deposit. That was a wrong thing to do as we ended up spending over 2K (about 20 per cent) over the quoted price. It turned out later that the quote for bottom repair did not include a lot of necessary work, like removal of the old concrete chunks which Efficient Pools' prep team just left lying around at the edge of our pool for weeks. I had to pay another company to remove that garbage. The concrete contractors overbilled for their work. I contacted Efficient Pools' owner asking to call me to discuss the issue but he refused and kept requesting the incorrect amount billed by the concrete company despite my several emails advising that the pool measurements in the concrete bill were incorrect. In the end, they did agree to reduce the amount after another email.After these billing issues we asked the owner to advise whether any additional charges should be expected. We never received any response. When our liner was ready to be installed, their team told us that all coping needed to be replaced and that it would cost extra again. It was the same team that prepped the pool for the concrete repairs almost 2 months before. The extra cost was 1.5K plus hst which they requested that we pay right away. After the coping got replaced, the pool was left with huge gaps between the liner and the top (see pictures), fixing of which of course was not included. That was another unexpected expense we had to take care of after we were done with Efficient Pools.To summarize, this company may be ok if you require some minor maintenance, but if you need some serious work done, I strongly recommend that you make sure one of their reps comes over to properly inspect your pool and give you a firm price before you hire them.

This is my first year using Efficient Pool’s services and it’s been an extremely positive experience so far. We’ve had a few hiccups in getting the pool opened and swimmable, but the entire team has been incredibly supportive at every step of the way. Kaitlin, Kiel, Julian, and Brent have all been very professional in every interaction and shown a keen willingness to help us through any challenges we’ve faced so far. Looking forward to working with this team for years to come!

Fantastic experience with Brent, Kiel and the Efficient Pools team. Had already used them for open/closing of the pool but heater and pump went this year. They had me back up and running in 48 hours at the beginning of their busy season. Fair prices, quality workmanship. A real pleasure to deal with. I would highly recommend!!!