Mobilia Montréal (centre-ville)

Very disappointed, wouldn't recommend to anyone. Very frustrating experience coming from a high-end" brand. The saleswoman was very kind but a bit pushy and disappeared as soon as I was done paying. My items are paid in full and yet I have to send a few emails

I need to shout out a sales agent I've been working with at Mobilia to purchase a couch. Melody Dufour has gone above and beyond in terms of helpfulness, availability and support on this purchase. She is professional and always responsive to questions regarding specifications of the product and organization of it's delivery. We had some issues with fitting the product into our home and she helped us in selecting an alternative solution for our space, she even went so far as moving couches around and taking photographs of potential configurations in the store! She is an excellent employee and a pleasure to work with. She deserves recognition on her excellent level of service and the positive buying experience she has provided. Shopping for a couch is never an easy task and she's made it a breeze, thank you Melody and mobilia!

The furniture is okay but the treatment i received was horrible. Two ladys were following me around the strore, it was so uncomfortable. One of the two ladies maked sure we exit the store, she was literally waiting for us at the entrance. Definitely not coming again.

Worst experience I’ve ever experienced. When ordered from them it took 6 month to receive the bed and after receiving it, I found they missed the headboard. After contacting them for multiple times and finally the headboard came 2 month later. After getting everything assembled, the real problems came up. The central rail is too short and keeps coming off the bracket, then all the slats will fall off and you will fall on the floor, this happens multiple times during the 1 year use. Last month the side rail just come off and the bed is totally failing apart. It is attached to the box with just small nails and a very small wood stick. I tried to contact the after sales service through email, Facebook and phone, finally get through the phone and was told to send the photo to a email address but haven’t get any reply since then. My $500 IKEA’s bed is 100 times better than this $2400 bed. Stay away from their bed! I have their nightstand and 6 drawer set too but have no issue with them so far.

Ordered a print and two tables paid for white glove service as. Reserved delivery two weeks in advance to have it all delivered in time.Turns out print couldn’t be delivered with the tables no room in truck apparantly.This is disappointment #1Salesperson told me could be delivered week later I said no don’t think so I specially took of sat to wait for my order not sitting in again all day a week later so I cancelled and got my refund.D day arrives for my delivery February 17 got a call day before from a robot delivery between 8.00-12.00.I got up in time to welcome my order now this is the deplorable part #2I stayed at home from 8.00-18.00 waited all day long no delivery even worse no call no signs of life of being late or not delivering at allTo add insult to injury I couldn’t get through customer service aftbeing on hold twice line drops saying sorry we r busyWent to store next day for my refundThe clerk was going to contact delivery ppl I said never mind am disgustedCan find nice table elsewhereI wrote and email left numerous messages you would think an apology email would ensue but thank again nothing g no apology no explanation just nothing.Is almsot like a parody of eventsThey have nice pieces modern designs but I walked out the store and won’t look backIs middle end furniture rai ordered plenty of stuff from structube which is a grade lower and always had emmpeccanle delivery efficient and their furniture is lovely tooNo I don’t recommend this store it’s like buying apples in one store if you don’t get treated right you can buy the same apples in another storeSteer away pplI can’t comment on the furniture but have read reviews where pieces dint arrive and the clerk told me other customers had issues as well without elaborating

I wanted to review my latest Mobilia purchase because I saw a lot of bad review recently which got me worried my experience wouldnt go well, but it was quite the opposite.I visited mobilia downtown with a specific couch in mind, The employee that took care of us was helpful and not pushy at all.To our surprise they were able to setup a delivery date for the following week.2-3 days after our visit, I received an email from Mobilia offering a big discount of couches, I decided to contact mobilia to ask if I could get the discountThe employee confirmed to me that they could apply the discount to my purchase (over 400$!) but that since it was paid and the delivery date was already set someone else would have to call me back the next dayFrom previous experience with other companies I was a bit worried at that point that it would be difficult to get a call back and would probably have to call multiple times to finally get the discount.While I was not called the following day, I was called 2 days later and the refund was process immediatly and without any hassle.The couch was also delivered without any issue on the expected date. We love the couch.Great experience, Thank you!

Terrible after sale customer service as all reviews say. It's expensive furniture and you'd expect it to be of good quality, but after sitting on a couch it breaks. Customer service promised to order a replacement piece and it's been over 2 months with no update it eta on when it will be fixed. Emailing them multiple times, with no response at all. Meanwhile a couch that is broken and can't be sat on. The worst experience of customer service

it was terrible experience to purchase at Mobilia online .at the time of purchase, they advised i would be contacted for delivery schedule within 10 - 15 business day ; after 1 month waiting , the phone line service doesn't exist , no one answer , no one call back , back and forth with customer service by emails , no answer about delivery arrangement at all - just keep waiting .at last i requested cancellation of order after 2 months wait , they advised it took 12 business day to proceed - i am still waiting .just waste of time at mobilia unfortunately .

Worst after sales service. Purchased a sectional which I ended up returning. Took over two months to return the items. I received misleading information, had to follow up multiple times by email and phone which on most occasions where ignored. Wouldn’t do business with Mobilia ever again.

Horrible after sale service.The furniture that I ordered came with a few small scratches on the wood and since it is an $2500 bookshelf I have decided to return it as I was expecting a perfect product. By now,I have called them 5 times for the return and their delivery team still hasn’t called me to schedule a pick up time. I have been waiting for 3 weeks now. Their 15 days no fuss return policy is literally a lot of fuss.Very disappointing.