Village Cat Clinic

I recently needed to move my cats cross-continent and needed a veterinarian certificate to fly, but I could not get an appointment anywhere due to Covid-related changes in hours. The Village Cat Clinic accommodated me and gave my cats the best care I could have asked for. Dr. O'Brien was thorough and so sweet with my very shy and scared cats. She addressed all of my questions and helped me to prepare them for their travel. Everything went off without a hitch, in no small part due to the efforts of Village Cat Clinic. Thank you from Toothless and Yulee for helping them move to their new home!

I had been a client for approx. 11 years at the Concession St. location. My cat Nix, who is 15, was a relatively healthy cat without any issues. This past July, Nix had a 'routine' dental surgery at the Village Clinic. The surgery went smooth & was home that night. Within 24 hours I noticed Nix was super puffy & her skin felt funny. I called in & was told to keep an eye on her over the weekend & the vet would call me Monday morning. On the Sunday afternoon, I came home to find vomit all over my place & Nix hiding. I called the Hamilton ER Vet on King St. & was told to bring her immediately. I explained everything to the Vet on call & after an x-ray I was told she had a tracheal tear, which was most likely caused by the breathing tube during the dental surgery. They explained that it was very painful as the air escapes the trachea & sits under the skin & with a small tear it would eventually repair itself. If it was a serious tear, it would require a surgical repair. They used a syringe to remove air from under the skin, gave an antibiotic & pain injection & we were on our way. The next day I spoke to the vet & ended up taking Nix in as she wasn't able to breath properly. She was placed on oxygen for a few hours, had more oxygen removed & we were sent home. The next day we returned again as Nix was struggling to breath. She was placed on oxygen & when we tried to remove her to go home, she deteriorated right away. I ended up taking her to the Hamilton ER vet again so that she could be on oxygen overnight & see if she improved. After 2 days on oxygen, the vet that did the dental surgery called me crying & wanted to explained my options to me. Nix needed a scope done to see the extent of the tear, however the scope needed to be done in Guelph. Nix couldn't be taken off oxygen & they didn't think that she would make it to Guelph without oxygen. The oxygen tanks they had only last about 20 minutes & they couldn't transport her on oxygen because of liability issues. I asked the vet what that meant & she said I needed to consider humane euthanization. I was beside myself & utterly speechless. I told her that was not acceptable & that there had to be something that could be done. I asked her to explore other options for oxygen & I would take her to Guelph. There was no reason for them to be giving up on her after causing all of this because they wouldn't take her to Guelph. The Hamilton SPCA lent a tank out & I picked her up the next morning & took her to Guelph. I was given an initial quote based on a tracheal tear with repair done through her throat. A scope was done & a 2cm long tear was found in her trachea. The vet that did the scope explained that this was a result of the breathing tube either being inflated too much or pushed in too far. Nix would need surgery to repair it & unfortunately because of the size & location, they would have to go through her sternum to do it. As she was already under anesthetic I was given minutes to make a decision. Of course, I told them to go ahead & I would figure out the financial aspect later. Nix did well over the weekend in ICU & she came home 5 days after surgery. She required pain, antibiotic & B12 injections as she wouldn't eat, had diarrhea & was loosing weight. For a 3 week period I took her to the Village Clinic to have these done until they told me to call Guelph & see what they wanted done as it was so long post surgery. Without pain medication Nix began vomiting several times a day & not eating. At this point I found a new vet & Nix now has a care plan & is doing well, despite being on pain meds for the rest of her life. Not once did Dr. O'Brien see Nix, call me or follow up. She left me with the bill for the repair, despite this being a result of the dental. Her resolution to all of this was to euthanize Nix. I’m beyond grateful to have Nix home but as a result of the Cat Clinic, I almost lost her and she is forever changed. I now have a monthly vet bill of approx. $250 for pain meds. For a Cat Specialist I expected more from her when dealing with a situation like this

From the veterinarian to the receptionist , very knowledgeable and fantastic customer service. They accommodated both my cats and I got a discount because of they had appointments same time. Furthermore, when calling multiple places around Hamilton to for availability but mostly checking on pricing, they were the cheapest by far. 2 other vets told me $200 for one cat, was basically 200 for both of them. Definitely worth a try to call and find out pricing if you are used to $200 per cat…. 10/10

Jenny are beautiful cat just loves the pampering she gets, when she goes for her pedicure at the cat clinic, and also her yearly check up.

This is the best vet I have visited. They have such lovely, caring people working there. My cat just went in for his check up after having almost all of his teeth removed and the vet I saw was so good with my cat. He was a bit terrified to get his mouth looked t and she was so patient with him. She also marvelled at the dental work and it was so genuine. It was done by the other vet.They also we're willing to work with me on a weight management plan for my cat and acknowledged the trouble I had in the past with some weight management food. Another vet I had went to scoffed at my concerns and refused to work with me unless I used their food, which was the food my cat had issues with.If you have a cat, you should definitely check this place out.

Mctigus needed dental surgery the other day . They called often to give us updates on our boy as someone with anxiety knowing he was safe and that I was being updated every step of the way made me feel so much better . Thank you so much for all who helped him out

Extremely kind, competent and compassionate service! Highly recommended. Thank you for being so helpful!

Absolutely love this clinic! The staff are friendly and very helpful, the customer service is top notch and they make your pets feel like their own family! The vets that have looked after my kitties have been very thorough and helpful. It definitely takes the stress out of vet visits. I honestly can't recommend the cat clinic highly enough, they are amazing for all your cat needs!

Doc was careful with our dogs and took her time examining each one. Rate was very reasonable and she even followed up about something that she undertook to investigate on her own. Wonderful, loving place for our doggies.

Fantastic staff and awesome treatments for both of our cats. No uneccessary tests or procedures, explain everything in language we understand,not Vet Doc speak. Very refreshing. A large comfortable waiting space and lots of Free parking. We transferred our pet records from our previous Vet. If you are looking for a vet specializing in cats, you just found it. Easy to get to from the Linc, Ancaster central and western Hamilton, Lower & Upper.