Enterprise Rent-A-Car

Today I received the most courteous, respected, efficient and kind service from Nick C, the client representative at this Enterprise location. I felt like it was a surreal experience as to how he made the process to so easy after a long flight. He when about and beyond and his manager (her name escapes me) was also supportive and tentative. Thank you for making renting a car such a smooth experience; hardly like any experience I have had internationally world wide. Just extraordinary. Thank you Nick.

Sorry but I should rate it (-) 100 or NEGATIVE 100%. Enterprise gave us a vehicle with broken/non-existent seatbelt! I Tried calling the branch but nobody answered the phone. I called the customer service number spoke to 5 differrent people/agent and told my complain story 5 times yet the none of them can arrange a change in vehicle" to resolve the issue. Instead of having a great time with my family in the car

Stranded on the side of the road. Had the car out for a couple hours at best and it died. They said a tow will be three hours. There is no way to reach the rental office. (Road side assistance has been called )Currently waiting for a cab. I better make my flight. I was on my way to the airport. 19 minutes away. About an hour ago. The people of Ottawa are sure nice though. At least four different people have stopped to make sure we are ok. One nice man and his daughter even brought us cold bottles of water.Enterprise needs some better customer service.

Drop off was an absolutely wonderful experience thanks to Nick!Not only did he help us fix an issue another enterprise branch created, he also compensated us for the trouble (which was in no way his or any of his staff's fault).The ottawa airport branch is officially my go to location for car rental from now on.Kudos to Nick and team for being a delight to deal with! They converted our experience with enterprise from 'bad' to 'superb' in a matter of seconds.Other enterprise branches should start taking notes from this team!

Over 20 years as an Enterprise customer and I have never received such deplorable customer service as I did at the Ottawa Airport.

Horrible experience with enterprise. When picking up the car the customer experience was fine but I was told one price then charged another over 130$ difference. 4 days of trying to talk to customer service after dropping off the car; was told they would fix the price to what I was told and they never did. Talked to multiple different people and I guess they all just wanted me off the phone so they said they would adjust the price to what was agreed too but never did. Last person I talked to on the phone was rude and didn’t understand that i was upset because they said I would pay one price and charged me another. This was my first time using enterprise and it was not a good experience at all. Seems that after you received the car they don’t care to help you what so ever. (This is my experience with the employees communicated after receiving the car, the ones that gave me the care were very polite and kind)

We had some issues with our reservation but Hiba was beyond helpful. My family and received some of the best customer service from her. She provide as much support and was very informative during the entire process. We were very appreciative of her help and impressed with the service we received.

I recently had the opportunity to rent a car from Enterprise Rent-A-Car at YOW Airport and I was extremely impressed with the level of service I received. From start to finish, the process was smooth and efficient.Upon arriving at the airport, I was greeted by friendly and helpful staff who assisted me with the rental process. They were able to answer all of my questions and provide recommendations based on my needs.The car I rented was in excellent condition and performed well during my trip. The pickup and drop-off process was quick and hassle-free, and the staff were always available to assist me if I had any questions or concerns.Overall, I had a fantastic experience with Enterprise Rent-A-Car at YOW Airport. The staff were professional and helpful, and the service was top-notch. I would highly recommend this location to anyone in need of a rental car in Ottawa.

Very friendly staff & Gabriel Chamberlain helped me with the return inspection, so that I can board my flight quickly.I was very satisfied with the service and the vehicle provided.Will definitely choose them for my next ottawa trip.

Enterprise is better than other rental car companies. I’ve been with them for a long time.Their cars are clean, latest models and the check-in, checkout is quite smooth if you have their app.The airport location is better when you need emergency rentals, however, it’s always advised to book your reservation upfront via the mobile application.I usually rent the minivans from this location and the Ford Expedition was a great car!Bonus: If you’re above 25 then there’s no young rental fee and also you get access to other premium vehicles