Coast Appliances - Vaughan

I have Never Experienced this kind of customer service. Unfortunately My builder used this company for the appliances. Our sales rep Amy stopped replying to my emails. There is no way to contact anyone there. They don't answer the phone calls even if they do after so many attempts front desk people don't know anything they connect the phone calls to the sales rep but they don't answer its like going round and round. Nobody knows anything when the appliances will be delivered. I am still waiting for my original range . Luckily Tony ( another sale rep ) was able to help me and arrange for the range loaner. Now after 4 weeks I am inquiring about when will they deliver my original range front desk girl said it shows here all the appliances have been delivered. like you guys don't document anything what's going on with individual's account ? I don't know how can I accelerate this issue. You cant reach to the management they don't come to the phone saying they are in meetings . I REALLY HOPE YOUR HEAD OFFICE GETS THIS MESSAGE AND SOVLE THIS ISSUE and I get my original range. I would not recommend this store to anyone. Its mentally traumatized with all the follow ups you have to do. It was my first and last time giving this company business.

I normally don't write reviews so for me to do this means a lot. I had an opportunity to work with an amazing exceptional lady called Tatiana Brezven. She was very professional and extremely helpful. She had so much knowledge of the different appliances so she made it effortless for me in making my choices of the many different appliances that Coast carries.I am going through some personal problems so I'm moving to my new house and Tatiana was there to help. Thanks you so much for everything you did for me Tatiana, you're an amazing woman. God Bless you for your kind heart and for being so patient with me. For I was so confuse as to what to choose for my home. I owe you big time for all your help.Vanessa, Vaughan

We bought our appliances 4-1/2 years ago and recently had some issues with my Wolf ovens. We bought extended warranties and mysteriously they have no record of that! What a joke! It took 10 seconds for Wolf corporate office to find them. The story doesn’t end there but all this to say, run, don’t walk as far as possible from this store and if you think you can get any better customer service from the store manager Grace, think again! If it was possible to give them less than 1 star, I would have.

These guys got O stars, I wouldn’t buy a single appliance or deal with this store ever again. There are far better companies with much better customer service to suit your needs.Having spent over 40k in appliances that were ordered well over a year and a half ago and they were still not on time for delivery. The sales agent who we worked with was supposed to do a walk through of our new home 3-4 weeks prior to ensure that everything would fit and there were no issues, he was also supposed to supply a loaner fridge as the fridge we had ordered almost 2 years ago was still delayed. Hood fan and stove could not be installed as the existing cut out was too low and the wrong size of pipe had been installed, and we did not get a loaner fridge nor did one get delivered as of yet- I am currently using a bar fridge for almost 2 weeks for a family of five…. But he says he’s working on it…. I don’t think so…….. definitely not the best customer service or experience that I would want anyone to have now or in the future. You really want someone that is going to go the extra mile and take care of issues….. where’s my loaner fridge or an ETA of it or my fridge that I ordered almost 2 years ago…….an email letting me know would be great

We received our LG model wash tower from Coast today. We were extremely pleased with the installation team who completed the installation with efficiency and professionalism. They made sure both units were working properly before they left. Based on their professionalism we would purchase our next appliance from Coast.

I recently purchased a washing machine set from Jason @ Coast. The transaction was pleasant and efficient. The machines were delivered when promised with no issues. Thanks for saving the day!

I am very disappointed with your service. The electrical appliances I originally ordered were all delivered on March 16th, but only the refrigerator was delivered. However, the delivery person said that the refrigerator was too large and returned it. The second time, the same delivery person was unwilling to try and returned it. I asked them to leave the refrigerator and put it on the first floor for me. I spent $220 to have it lifted by someone else. Why can anyone else lift it up? Why can't you lift it up? When I bought it, your sales force forced me to buy it. I wanted to buy something from another brand and wouldn't let me buy it. Then my other electrical appliances were delivered to me on March 28th, despite my repeated emphasis, but they didn't help me install them? I bought a building without installing it? This day has caused me too much inconvenience. There is no refrigerator

Wish I could give them 0 star. No customer service, no answer to emails or calls, no clear response for in person visit. My all appliances still not delivered even after 1 month of closing of the home. All payments were done in advance to avoid any delays. Brand new washer water hose was leaking that caused damage to the carpet(upstairs) and asked them to replace but they said going to fix but never done that. Too bad atitude from the customer service specialist if u visit store. That’s too much headache causing damage to the property and no solution. Recommend everyone to avoid any purchase

Dealing with Frank was amazing but after receiving our appliances I had issues with my dishwasher. Their customer service department has taken months to replace something that is still within a years warranty (and I'm still waiting). Samsung decided to throw me into a group chat with strangers where I was supposed to divulge personal information. This was not professional and probably the worst service I have ever received.

Do dont buy any appliances from them . They dont give delivery on time .i ordered six month before and They took my money six month before . Still i dont get my appliance. Sales person Jason Not a good guy . Dont deal with him.