Loveview Early Learning Richmond Hill

TLDR: Ghosted by Loveview when we requested to withdraw, won’t refund fees, operating against their own policies. Horrible communication & organization overall.The facility is a 3/5, organization 2/5, but the overall experience we had with Loveview so far is a solid 1/5.Facility: We visited the facility twice, and the place was eerily quiet both times. The kitchen was empty, we were told that they had one lunch lady to cook for all the kids, but we visited at afternoon snack time and there was no one there.Organization: We had to enrol at Loveview out of desperation purely because nothing else around us was available. Out of 10+ daycares we visited, Loveview was the most unorganized, it was no wonder that they were the only ones with spots available when other places had waitlists until next year.There is only one person, Maria (the principal) managing the entire facility, so she’s often not at her desk to answer the door or pick up the phone, the office is a mess and communication via email is always delayed. When we registered, we weren’t given any information about the first day or things to pack, I had to keep asking questions to get information out of them. The entire registration process was on paper, no digital trail of anything, it’s an operation from the early 2000’s. Although they were nice people, they did nothing to help us feel confident about this very big milestone of sending our baby into their care.Our enrolment:We had to withdraw our enrolment less than a week after we registered because of unforeseen personal reasons. Our registration included first and last month payment and a registration fee. Their cancellation policy states that we must provide written request to withdraw a month prior to last day, and at the time I submitted my written request (May 24th), it was over a month before the supposed “last day” (July 31st), since we had paid for 1st and last month. So according to the logic of their cancellation policies, I expected a refund of one month fee, understanding that the deposit and registration fee was non refundable.However, Loveview’s response to my request was “since it’s so close to his start date, we’re not gonna refund you anything, but we’ll take your son in for the 2 months you’ve paid.” Which I found very condescending, since I had to withdraw BECAUSE we couldn’t attend, so this meaningless “offer” was an absolute joke.I have requested to speak to management, since this entire communication was between us and a person subbing for the principal, I have followed up to my request multiple times, and this is now day FOUR since they’ve ghosted me.I would really recommend avoiding a place where they’d shut you out the second you request for the refund you’re rightful to receive. I can’t even imagine the kind of treatment my son would’ve gotten here, if I had taken the offer and sent him during the two months they’ve offered to take him.Maybe this is a price I had to pay to avoid a mistake of entrusting my baby with Loveview.

Today marks day 7 of Loveview refusing to communicate about our cancellation, and refusing to refund a month's tuition that is rightfully ours.Money and our own experience aside. Communication from Loveview has always been a complete mess. Calls always go to voicemail, and emails are never returned. I've spoken to a local mom group about our experience to warn them about this place, and several moms have shared similar experiences, they would always need to follow up days later on an email, or keep calling for days until someone finally picked up.Can you imagine sending your child to a place where you cannot get a hold of anyone? Or if an issue arises, they'll straight up ghost you and refuse to communicate?Parents, please think about why this is the only place in the area that has availability in their programs.

Wish I had seen the experiences shared by the other parents with regards to their cancellation policy before enrolling my child. I had to cancel our enrollment 6 months in advance of our scheduled start date. Fully expecting to receive our first month tuition back but was told everything was non-refundable (first month+security deposit+registration fee). Money aside, communication with the center has been ridiculously disorganized. Calls were answered 30% of the time at best, emails not getting response back for days. It took me 6 weeks to get a call with the owner. They had gone through 3 principals during the last six months I have been in contact. The current principal is only a temporary and cannot make any decisions. With turnover rate this high at management level, I cant even imagine what it is like for caregivers. Don't send your kid there, they deserve better.

We enrolled our child at this institution and sent a withdrawal notice 3 weeks after. Looking back, it was clear that our little one was giving all the signals of not being comfortable there. Cried at drop off (as expected), cried A LOT at pick up (4hs after drop off). Did not eat at all when there, did not even try to take a nap, was unhappy in all the pictures provided through the parent App. I met 7 teachers rotating in the classroom during those few weeks period. My child did not get to bond with any of them. Not once have I seen them holding the children, or receiving them in their arms during the drop off (expected) cry. The response I got when I asked for a little more support and care during the crying moments is that they just pat kids on the back to comfort them". The children are expected to behave like mini grown ups and just go with whatever group activity at the pace the teacher decides. The classrooms are mostly quiet and tidy

Both of my boys are in this daycare and I am very impressed with them, they always provide healthy lunch and snacks, teachers are very friendly and patience, they will provide a schedule and tons of great pictures everyday. My boys are always happy when they are back from daycare. I am highly recommended this daycare for other parents

My 2 children has been attending Loveview for over a year now and they loves it. I am very comfortable leaving them here because I know they will be safe and they are happy. The teachers are caring, patient and attentive to the needs of my children. I highly recommend Loveview.

A bad experience. My 20-month-old baby never managed to adapt and the staff never showed interest in that happening. They treat children's like a number, there is no closeness or connection.

I am very happy with this centre and both of my kids really enjoy their time there. The staff is very friendly and accommodating. The principal (Bridget) is always open for suggestions and looking for ways to improve the centre. They truly value creating a safe environment and strong sense of belonging for the kids. I highly recommend this centre to other parents.

I used to work for Loveview Early Learning Centre. I really didn’t want to say anything but here we are.I did not anticipate that I would excel as an Infant teacher; however, with the support of Sam, an experienced Early Childhood Educator, we made an exceptional team. Our shared love for the children under our care, and treating them as our own was evident. We consistently thrived, resulting in satisfied infants and content parents.The owners barely showed appreciation. It took a long time for me to even make a conversation with them and every time they visit (once a week) it felt like the whole daycare was walking on eggshells.I was never asked how I was doing by the owners. Instead, they quickly relocated me from the infant room and rearranged the teaching staff without taking the time to understand our individual strengths and weaknesses. While they knew our names for payroll purposes, they did not make an effort to get to know us as employees.I did not feel appreciated nor recognized as an important member of the company, despite being at the forefront of parent communication and child care. Although I had considered leaving multiple times, I remained in my role out of a sense of obligation to the children in my care, as well as my colleagues. I had also hoped that the arrival of a new supervisor would lead to positive changes.There’s a high turnover rate among the staff because owners doesn’t show their appreciation and continued to work against the staff. It felt like the staff were viewed as replaceable rather than valued members of the team. Despite our hard work, the owners struggled to treat us with respect and demonstrate their appreciation for our contributions.While both staff and parents are aware of the situation, they are hesitant to come forward due to fear of potential repercussions. It is believed that you are not someone who is willing to set aside their pride to offer assistance.To Lili and Mai,Please respect and value your employees, regardless of their status in Canada.

A great school for families believe in love, moral & ethics and care as part of their family values to raise healthy and intelligent children. Good staffs as well!