Michael Hill Scarborough

Let me start off by mentioning, I frequently shop here for my children’s jewelry, myself and my husband. My wedding ring is actually from here. I went in this week to get something for my husband for Father’s Day. The lady that had dealt with me first was up my behind to get a sale, I had to almost firmly tell her to stop. Regardless she pressured enough and got the sale. Fine. I purchase two items one of which i wanted customized. With the time crunch of Father’s Day approaching I did not expect it to be in by fathers day. The woman told me that it can be engraved and the manager is away and will not be in for the next 6 days. I call TWO days later and guess who answers? The manager who was supposed to do the engraving and he had NO idea on what is going on. Mind you let me also mention that this associate, her words were “if he is in before the 6 days I will text you or call you MYSELF PERSONALLY”. So first thing that happened. Secondly the woman told me the item CAN be engraved when he told me IT CANNOT. it will take 7-10 business days to get made. So not only did she lie to me about letting me know when I can get the engraving and now it will be extremely delayed but ALSO lied to me about it being able to get engraved. The only experience that was positive in this was the manager offering free engraving… all I do know is I have spent a considerable amount of money at this store and they have officially lost a customer and I will not recommend this to my family or friends.

Not the least bit surprised with all the one star reviews. I genuinely believe they no longer care. I stood there for 5 minutes, even close to a woman talking to a patron, obviously not intruding. All the sales women were with patrons, not ONE said hello. Not a single one, especially the one 5 feet away from me even going from one show case to another with the customer at hand. No, thank you for waiting we will help soon or anything. I was left stunned. I walked out. Never going back. And like I said they don't care. If you see the store busy stay out of it. I have yet to be felt this uncomfortable in any place of business

This location deserves minus 10, I do not recommend. All sales are final, and it doesn't really matter what your receipt says either. I am leaving an unsatisfied customer and will not be returning. Do not shop here or proceed with caution.

This is my favorite MH location. From the first time I entered Michael Hill which was in 2013 I was very impressed with their engagement ring style. We purchased our rings and other jewelry from this location always. The staff is amazing, friendly and professional. I love the packing and the box.

Michael Hill in Scarborough is a jewelry store that exudes elegance and offers an exceptional selection of fine jewelry. This Michael Hill location is a go-to destination for those seeking exquisite designs and high-quality craftsmanship.One of the highlights of Michael Hill Scarborough is its diverse collection of fine jewelry. From stunning diamond engagement rings and sophisticated necklaces to stylish watches and delicate earrings, the store showcases a wide range of pieces that cater to various tastes and occasions. Each item is crafted with meticulous attention to detail, reflecting the brand's commitment to delivering timeless elegance.The store itself provides a welcoming and luxurious atmosphere, with a layout that allows customers to browse and explore the stunning jewelry on display. The staff members at Michael Hill Scarborough are knowledgeable, friendly, and always ready to assist customers in finding the perfect piece or offering expert advice. Their personalized service adds an extra touch of care to the shopping experience.In terms of pricing, Michael Hill offers options to accommodate different budgets. They provide a range of affordable pieces as well as exquisite designs for those seeking something truly special, ensuring that there is something for everyone without compromising on quality.Parking is available nearby, making it convenient for customers to access the store.In conclusion, Michael Hill Scarborough is a jewelry haven where timeless elegance meets exceptional craftsmanship. With its diverse collection, luxurious ambiance, and knowledgeable staff, this store ensures a memorable and personalized shopping experience. Whether you're searching for an engagement ring, a gift for a loved one, or a treat for yourself, Michael Hill Scarborough is highly recommended for its outstanding selection and commitment to delivering exquisite jewelry.

I haven’t seen worst customer service than this store ever. They misinform when u buy their product and then lie that they informed you. They are rip off. Just want you spend on and on on their worstThey deserve negative stars. Will never recommend anyone ever.

Took my mom to look for something. The lady who decided to show us the items was ONLY interested in making a sale. She was a bit arrogant. Apparently, the item we looked at was the only one. We didn't buy anything.

I went to the store to look at engagement rings on 2023-03-17. After overhearing one of your clerks describing how badly the guy who was before us smelled, we left. You need to train your clerks not to discuss customers especially when other customers are in the store. I found the behavior very rude and distasteful. I would never go back

Khatuna provided us with excellent customer service. She was professional, kind and patient. She never pressured us and we felt very comfortable with her. She showed us many styles and provided excellent information about the product and warranty. I will be recommending her to my friends and family.

I should give no star, if I could.Staff is not working professionally here at 300 Scarborough location. Never coming back again for this very poor service. I will recommend everyone to visit another location for a good service from staff. I just came for a pick up and waited more then 2.30 hours just to get my ring back. Very displeased from when I came to purchase the ring everyone was running behind. Once the purchase done nobody really care here and keeps you wondering.