Urban Design Building Materials

Very bad experience with these guys. They sold me a 3D stone from Montreal and in writing advised me that this will not fade or lose colour.It did fade and when I advised the same, they said the sales person Rueben who sold the stone to me left the company. I called a few times and the owner Phil then blamed the installer ... funny what does he has to do with the colour fading?Definately not recommended these guys as their unethical business practices. I talked to a couple of builder friends and they had the similar experience with them in the past.

Dealing with Urban Design is such a breeze! I am able to text the sales rep for pictures of products and he gets back to me within minutes of asking for it. The quality of their items is definitely top tier. I have worked with builders from Chilliwack to Richmond and Urban Design is always the go to for them as well. The owner and sales rep Ruben even set up a lunch and learn at a clients office to work around his schedule. Quality is one thing but this team has a passion for what they do!

Typically, I'm not the type of person to leave online reviews. However, I felt that it was necessary to write a review for this company as my whole experience with them exceeded my expectations. The salesperson who I dealt with was very friendly and he definitely gave me the sense that he wanted the best for my business. He was responsive to my text messages and calls not only during the weekdays but also during the weekends and late nights. Theirs products are very high quality and were delivered right on time.

I had great experience working with Ruben at Urban Design Building Materials. He was attentive and fair with his pricing. We ordered composite decking from him and was a great experience throughout. Did not feel he was over selling and provided us great ideas to cut cost. I had an incident picking up the materials at their warehouse (frankly the guys there weren't as helpful) but Ruben called me immediately to apologize for their service even though we know it wasnt directly his fault. We needed to order additional materials and Ruben personally drop it off for us even though he didn't need to. I appreciated him going out of his way and highly recommend Ruben. The parts are great quality and his service made it very pleasant.

My experience has been amazing dealing with Sanjay Arora, i bought longboard & stone for our new home construction in Grandview heights, Surrey. He is very professional and service is just fantastic. He always brought samples as need to site and followed up to see if we needed more options or can help in anyway for making decision. Highly recommend dealing with him and the company.

We saw a post on Facebook marketplace for some Timbertech decking. Ruben messaged us back within the day and was able to answer our questions. We went to Urban Design store and Ruben took care of our order. A few weeks later we started to build our deck and thought we should extend a few more feet. Ruben again came to the rescue and delivered the few more pieces himself. He is an excellent example of customer service and I would not hesitate to recommend his services again!

We had a great experience here dealing with Katerine. We re-stoned our Livingroom fireplace and it turned out amazing. Katerine was very helpful, provided a discount without even having to ask for it and had the stones delivered the next day. We ordered 210 sq ft so quite a bit and they had it in stock. The delivery guy was also nice and friendly. We were able to return the leftover stone tiles hassle free without any restocking fee. We would definitely purchase here again and recommend to family and friends.

I visited the showroom in Langley on February 6th 2020 after googling local businesses in my area. I always like to support local. I spoke with one of the sales staff and fully explained to her what I was looking for to upgrade my existing fireplace. We discussed different products and I told her what I was looking for She provided me with her business card, took my personal information and advised that she would forward my contact information to one of their reps. She stated that they would be in contact with me in the next day or two. Today is February 20th ( 2 weeks later) and I am still waiting for a phone call.Good thing I wasn't in a rush.I would not recommend this company.

Ruben our sales rep is amazing to work with. The sheer knowledge he has on all the materials they carry is something I’ve never encountered. Not only is his customer service A++. I’ve had the pleasure of working with Ruben on several jobs already. I would highly recommend him and can’t wait to work with him on our upcoming jobs. My clients love dealing with him as well. The staff at their showroom are all polite, helpful and also well versed on their products. I highly recommend Urban Design Center!

It was an amazing experience to deal with Sanjay Arora from Urban Design, when we bought stone and Lux panels. We were bit confused with several choices as first time home builder, but Sanjay guided us with his solid experience to choose the right products. Sanjay went above and beyond my expectations, with excellent customer service and follow up. I would strongly recommend to consult Sanjay for any building material requirements. He gave us fair pricing, with best quality material.