Troy Transportation Moving and Storage

This is a horrible moving company and I would suggest that you do yourself a favour and not even bother calling them. If there was a TERRIBLE rating on Google, that is what I would choose. I was duped into believing that they would be competent to move my belongings from Vancouver to Toronto. Boy was I wrong! The problems occurred after I signed on the dotted line and gave them a deposit. You would think that a family of 3 making a long distance move that booked 4 months in advance, would be given an early morning time as requested on moving day. Not with Troy. They claimed that it is NOT possible until the day before. Really!?!?! They messed up my contact information, messed up the date when my car was supposed to be picked up, and their crew walked out on us on moving day! I had earmarked some items for initial delivery while we stayed with family until we found a place of our own. They only delivered a portion of the items that marked. They claimed that it was too small to see. How is it that if I indicated that adult bikes be delivered earlier, you would think that they kids' bike would also be delivered. But no they did not. And you know why, when I eventually received the kids bike back, the handle bars were bent so that it was completely parallel to the frame!!! They damaged a significant number of pieces of furniture, they did not wrap the material with blankets like they were supposed to (I have tape marks/residue on some pieces), and they outright lied. We incurred over $2000 worth of damages and they offered us less than $10! They even went so far as to claim that some items are not covered by their basic liability because the clients did the packing". We know for a fact that we wanted their so-called "experienced" crew to pack for us because we did not have the proper material. Who is the one that placed it on and off the truck then? THEY ARE CRIMINALS AND SHOULD NOT BE IN THIS BUSINESS. Save yourself the anxiety and take your business elsewhere."

AWFUL. DON'T WASTE YOUR MONEY.I moved less than a year ago and I thought that this company was good pricing, told me that my trip would cost $750.00 with tax.I said yes, and they came to my house, moved my stuff out and loaded it into a truck.Everything was fine up to the point that I moved into my new apartment and a few of my items were broken, I was even missing a dresser.Then when it came time to pay, the total was twice the amount I was told.Obviously they had called me and told me that it would be this amount before they delivered my stuff, but I'm not happy that they weren't respectful with my personal belongings, and I never got my dresser returned to me even though I contacted the manager who had set me up with the move. He told me to fill out a form (which I did) and he never responded. I didn't even get reimbursed that $400 worth dresser!UNBELIEVABLE. Don't trust this company, please. You're wasting your money with careless employees.I made the mistake of not reading the reviews before I decided which company I wanted to move with.

Please do yourself a favor and do not use this company under any circumstances. NOT ONE thing that they said has been true. Inflated shipping weight, didn't disclose storage charges, wrong storage city then promised, sent one person to load, won't try to solve any customer complaints. They are always right. Once they have your stuff, you have to pay their bill or you won't get it. I wish I had taken head of the prior reviews more closely. I post this and haven't even received my goods yet. I don't want to wait and have someone else make the same mistake.

Terrible. Waited 2 months for my household to arrive, every time I called they said it would be there in a few days. When it did finally arrive they tried to charge me $2000 dollars more than the quote, claiming I had over 1500 lbs more than I did. I had to force them to re-weigh the shipment and lo and behold the extra weight disappeared - absolute crooks. Finally then ruined a $5000 piece of art and gave us someone else boxes, when we did mange to get ours, one was missing and the boxes were in Horrible shape. Fair warning.

Nov 30, 2014, Maple RidgeTERRIBLE COMPANY.. quoted me for $3500.. charged me for over $7000 !! when questioning the weight, customer service would throw it back in my face that it was my fault not accounting for all my stuff in the estimate. Refusing to rescale, and I still haven't received a scale invoice from them. They gave less then 24hrs notice before delivery, and wouldn't listen when I told them the weather was terrible (storm) and I may not be able to get to the bank.. gave me no other options and were quick to quote how much they'd charge me if I was late with payment.. ($100 every 1/2 hr late) but then when I called to see where they were, they changed the time of delivery by several hours due to the weather. Go figure. Haven't yet been able to go through my belongings however, a couple furniture items were obviously damaged and several boxes looked uncared for. I had to tell the MOVERS to be careful when offloading my stuff as they were rough right in front of me. All around a terrible experience and would NEVER use them again.

DON'T USE THIS COMPANY, DON'T MAKE THE SAME MISTAKE AS ME AND READ THIS AND OTHER RECENT REVIEWS. Bottom line: Troy Moving took two months to move my stuff an 8 hour drive and charged us money for their mistakes. When they first tried delivering my stuff I told them they could come any day after Monday and made sure they acknowledged this. Despite that, the driver showed up Monday morning and when I wasn't there to accept the delivery they moved my stuff across the country and back and doubled the cost of my move because they messed up. They held us hostage until we would pay a huge fee and then took a month to deliver our stuff once we agreed to pay it because we had no other choice. Moving with them is like giving your stuff to criminals, don't do it!

I don't even know how this company is still in business - such a bad reputation, and they've been reported to the BBB more than once. I had a bad experience - I purchased insurance, and about 40% of my belongings were broken/damaged. The process of being compensated for the damage was a nightmare, and they tried to argue that I hadn't purchased the right kind" of insurance for damage

PLEASE PLEASE PLEASE DO NOT USE TROY MOVING!!!!! They moved my furniture from Toronto to Victoria. EVERY SINGLE PIECE OF FURNITURE WAS DAMAGED. They were late both with pick up and delivery. They lost items and tried to deliver items that were not mine. The cost was hundreds of dollars more than quoted. When i tried to make a claim they offered me $11.00. Save your money, your stress level and your sanity. Find a reputable company that actually respects your property and understands customer service!

I was lucky to avoid some of the problems listed by other customers. All my stuff got there when they said it would, and nothing was seriously damaged. My issue was with their deceptive charges. They advertised X pounds of my furniture and goods at a flat rate, then Y cents per pound over. They didn't mention that they would fill up the tank of gas for the 18 wheeler before putting it on the scale and then subtract the weight of the vehicle (as if it were empty) to get the number of pounds over the flat rate. So essentially, your variable charge included between 150 to 300 GALLONS of liquid. My move from Ottawa to Toronto cost just a hair under $2000.00. As the final insult, they tried to slap on a 3% convenience charge" for using a credit card to pay. Thankfully

AWFUL service. There is no reason for anyone to go to this company. Just look around at reviews on different websites. You will find the SAME PROBLEM. Inaccurate delivery times, dishonest promises about delivery times, threats to keep the furniture unless higher fees are paid than promised, mishandling of furniture, loss of boxes without any refund. Both Sofia and Alice were nice until the company picked up had our furniture. When it was time to deliver it on the promised date, they disappeared and didn't answer phones. We were left without our furniture for a week after the date they said they would deliver, not knowing when and if we would receive it. Please contact me and I can send you pictures of how they kept our things as well. DO NOT GO TO THIS COMPANY. YOU WILL SUFFER AND REGRET IT.