CIBC Branch with ATM

Two cashier and approximately 22 customers waiting line up.

Nathaniel, Barbara, Mayada and Annamarie are the worst people ever to deal with, they ruin people's businesses and homes. Please do not ever go to them or to this branch if you want to run your business

Came to reactivate my account and had nobody talk to us as we waited 50 minutes in line. Everyone was chatting with everyone else as there was a line of about 12 people. Don’t come here

I recently had the pleasure of working with Neil, a banking advisor at CIBC, and I am incredibly impressed with the exceptional service he provided. Neil's professionalism, knowledge, and dedication exceeded my expectations.From our initial meeting, it was evident that Neil possesses expert knowledge in banking and financial matters. He took the time to understand my needs and offered valuable insights to help me make informed decisions. His ability to explain complex concepts clearly and address my concerns was remarkable.Neil's genuine care for his clients sets him apart. He went above and beyond to ensure I received tailored banking solutions that aligned with my unique circumstances. His attention to detail and commitment to customer satisfaction were commendable.Throughout the process, Neil maintained excellent communication, keeping me informed and promptly addressing my inquiries. His accessibility and responsiveness made the banking experience stress-free.Neil's friendly demeanor created a comfortable atmosphere, making it easy to discuss my financial goals openly. He treated me with respect and made me feel valued as a client.I highly recommend Neil as a banking advisor at CIBC. His professionalism, expertise, and dedication deserve a well-deserved 5-star rating!Thank you, Neil, for your outstanding service and for providing the financial solutions I needed. Your expertise and genuine care make a significant difference.

Very bad service especially the mortgagee section, they don't know the work and they have to be punished,They increased the bi weekly mortgage payment for me with penalty and no notes in the system added for this change.CIBIC very very bad.

Customer service is very slow, the staff spending more time chatting with each other than doing their job.

Worst bank ever. I called the branch several times and left messages no one got back to me even once. I regret opening an account here. The most unhelpful staff. No wonder the rating is 2.

Came here to unlock my credit card, she looked at my IDs, proceeded to chat with the manager about something and told me to sit down and wait. I was waiting for about over an hour, with zero communication from the staff what so ever. When I went to approach after an hour of waiting, the representative and the manager went to the back and hid. I walked out, and called customer service to see if they could fix my problem (which they did) but i was told she inputted the wrong information to my account after looking at my ID. They had 0 intentions of ever helping me. Just avoid this branch.

If I can give Zero, I would. I will never set foot and avoid this branch at all cost now. I was there for a company transaction and this lady employee making the rounds made me feel like I was the cause of the complaints and line-up behind me. We do this transaction once a month and every. single. time., whoever went there, would complain of the line-up and how there's only 1 or 2 tellers to cater to the crowd of people waiting. She said we should not be making this transaction thru the teller as there are other options to do so. Well, why don't you write a letter to my company stating so? I'm writing this a month after and I'm still fuming.

I’m not a CIBC customer but be here in this branch today make me realized it was a right decision that i decided to open my account at another bank. I misplaced my Costco master card and they customer service rep arrange to send my replacement to this branch because it’s near my house. I went here and been here for an hour, been to 2 tellers and they haven’t be able to help me find my card. The tellers told me they didn’t received the mail. So I called CIBC customer service and they gave me the Purolator tracking record show that it was delivered a week ago to this branch and it was accepted and signed by a front desk reception. Somehow, they lost the mail, and not only that, the way the tellers talk to you is rude, it seems like they’re not happy that they have to do extra work and look for my card, they also taking their precious time while others is waiting in line. Latoya is one of the teller and she should be retrain on how to deal with customers. She didn’t even let me finish trying to explain to her the situation and let me talk. She’s talking over me and wouldn’t let me talk. She shouldn’t even be in customer service field if she doesn’t want to listen to customers and try to help them solve the problem. I ended up walked out furious and call CIBC to issue me another card send directly to my home so I don’t have to deal with unprofessional employees like that at this branch.Update: they called me back after I posted this review and told me they found my card, they apologized they misplaced my card. I told them too late, I already call CIBC ask them to cancelled that card and resend me a new one to my address to avoid dealing with this branch anymore.