Budget Car Rental

I had a bad experience with budget in this rental. I got 2-3 different prices for the same vehicle, and I got a mid-size rental instead of a full-size that I needed, also the price kept being changed. I came to pick up my rental at the time I was suppose to at the airport & no one was there, they left when the last flight came in although they reserved my rental for 9pm (no one was there) very inconvenient, I had tobre book another reservation the next day.My experience was terrible, honestly I don't want to rent with budget nor recommend budget to anyone

From pick up to drop off it was a very satisfying, pleasant transaction. All staff I encountered were friendly and professional. The drop off at Pittsburgh airport was particularly good. The price was the best out there and the vehicle provided more than met my needs. Would have no hesitation in using Budget again.

My flight was three hours late that night and the front counter lady waited for me until 1:35 AM for me to get my car. 2/15/23 at Erie, PA. THANK YOU.

The check in person was great.He greeted me with a smile.The transaction was handled well.The car was just what I ordered.The car was clean and had no damage.The return of the car was just as great.I would definitely recommend Budget rental my friends.

Worse experience everOnly one workerWhen we arrived sign says to go to the 12 street location drove there to be told to go back to the airport location took over an hour to get a working rental carNever will rent from budget again for the few dollars in savings

Booked a full-size pick up a month ago and was promised that vehicle. I called a day early just because I didn’t believe that they would have one. Turns out they didn’t. What they had was a jeep and a small pick up “possibly”. For the price of a full-size pick up. So essentially I had a smaller pick up for the same price and they would not budge when I asked if there would be a price difference in the smaller vehicle. That seemed to be a loaded question for the person working. I canceled the reservation. Erie Pennsylvania budget car rental at the airport is a dump. Empty promises and inbreeding can be shown across the region.

I turned the vehicle in one day early and did not receive money back for the early return. The attendant said you pre paid" and I didn't turn it in by noon. Their hours were from 3pm-5pm

We reserved our rental at the airport location. Thinking that this location was the same we went here. The gentleman working greeted us with a warm smile and a friendly hello. He was also very helpful and took care of our rental there instead of making us go to the airport. The car we got was a very good value. We got the same warm treatment when we returned the car as well. We were very happy with the overall experience. We will definitely rent from there again.

I rented budget car through expedia around 1 month ago before my travel. When i went there I found the store was closed and my car pick up was at 3 pm, I was there at 2:30 pm. When I called budget, they told me the store is closed until 11pm and I have to pick up the car then. This is absolutely ridiculous. Then why they accepted my reservation? No apology, nothing. I had to end up renting from other company hurriedly with a higher price and went through a tremendous hassle, almost going to miss my flight. Contacted expedia, they just told me it is out of their control. Absolutely disappointed about the service of expedia and budget.

I called when I made the reservation and then again the day before my flight to make sure that there would be a representative when I arrived at 10:45 pm. I knew that the official closing time of the branch was 10:30, and I was assured that someone would leave a note for the person on staff and that the staff would stay until the flight came in. (There was some confusion about not being able to put a note in the system given that I had used a discount code, meaning that the note would have had to be hand written, but they said this would not be an issue). When I arrived at the desk, it was completely dark. Fortunately, the employee from Enterprise was next door and was able to get in touch with the manager at Budget. The manager then had to send an employee back to the branch. The only positive part of this experience was the employee, Nate, who was kind and patient and upgraded my car. This was a clear situation of the manager being unclear and disrespectful with both employees and customers. I will not be renting with Budget again.