Walltek Storage Ltd

In short: Great service if you are a “potential customer” but as an existing customer worst after sales service I have experienced. Products are good, but don’t expect them to honor the warranty.THE GOOD:In May 2014 I had purchased a set of boards and accessories. Steve called me and setup a consultation in a short time. I met with Steve and the carpenter Andrew. They were very professional and the install was swift and well done. I bought some extra accessories and I was happy with the quality of the products. Shortly after I received a call from Steve to see how I liked the products, I told him I am quite satisfied, in fact, I even asked the team to come back (July 2014) and install some extra panel to cover the other side of my garage. All was good until the bike hooks that I purchased along with a piece of the walltek board actually detached from my wall, and the bikes that were hanging on them just fell off.On June 10 2015, I emailed walltek with a few pictures and had requested someone to come take a look and fix it. Ben Mackenzie, the director called me back and we scheduled a meeting 2 days later. I was quite impressed with my experience with the company till this point. On the day of the meeting, I had to cancel the appointment last minute because I had to bring my kid to the emergency. Ben said that he understood and agreed that we could reschedule at a later date. Little did I know this was the begging of my horrible experience.THE BAD:I had called Ben back to reschedule, but ben was reluctant to come again. He repeatedly stated that I had cost him a “potential job” that day by not showing up. He said that he would only come out to my area only if there was another “job” that takes him to my house. I explained to him that I canceled because of an emergency and I hope he would come to my area soon.3 months later I called him again and asked him to honor his “10-year warranty” he promised and advertised. Again, he blamed me for costing him his business that day by not showing up. I had called him 2 other times after that a few months apart. In our last phone call in December (6 months with no service). I told him that it seems to me like only “potential” clients are worth his time and efforts, but existing customers who had paid (over a thousand dollars) are not considered worth his efforts. Frustrated, I suggested that if it would cost too much of his time/efforts to come to surrey, then I am willing to hire a contractor on his behalf to fix the wall. In which, Ben refused to talk to me anymore and hung up on me.Recommendations:I have never experience a “warranty service” as provided by Walltek. At the time of writing this review, it has been over 8 months and Walltek still has not honored their “10 year warranty”. According to Ben the director, “they have not received any business that takes them to my area (surrey)”. I have recommended them to many friends, but after this, they have lost me as a customer. PLEASE BE CAUTIOUS OF THIS COMPANY because if this is Walltek they do warranty service you may be on your own!!

Love this organizational system in my garage. I have hooks for everything I need to get off the floor. Ordering was fast and efficient online. Ben went over and above and actually delivered my hooks right to my front door! Amazing service overall.

Absolutely in love with this product. I've installed it on 3 separate homes. Functionality, affordability, flexibility. I'm not sure how many great things I can say about it. Price point is significantly more competitive in my opinion. It's almost addictive in a way. Very happy I chose walltek. The owner is also a very nice person! Highly recommended

Ben really help out and provided guidance with installation of the Walltek system and accessories. Ben went out of his way on a statutory holiday to come out and look at the issue on premise and provided extra hardware all at no charge to fix the issue identified.Great customer service!

I had the Walltek system installed in my office in order to create bike room for our staff. It was by far one of the best decision I made. The system is of high quality and we haven't had any issues in over a year. The crew that did the install was very professional and required minimal supervision. I would highly recommend Walltek as a solution for storage and organization.

Great products and great services. This was the second double garage Walltek Storage was the go to store. Thanks again, Ben.

Excellent products. Also, Ben went above and beyond to provide amazing customer service. Would definitely buy from them again.Thank you!Mark

I just want to say I love this product. It has completely organized my garage and home. Ben was so kind and helpful this was such a great experience. I highly recommend this product and thanks again, Steve

This is the 3rd home we are using the Walltec system on. I'll never own a home without it! Helps keep things organized and clutter free.