Western Financial Group Inc. - Canada's Insurance Broker

Lane is very knowledgeable. She’s been able to advise me with my auto as I have vehicle and life insurance with western thanks to her. I’m definitely thinking of switching my auto insurance to western!

They have completely botched my insurance. I had business insurance, three company vehicles, and a building. They *forgot* to put insurance on one part of my business last year, and then increased my rates significantly this year. Then, on two of my vehicles, they said they didn’t realize they were for business, even though the insurance was in my company’s name, and dropped my coverage after I had already paid just two weeks prior. At first they refused to give me a full refund, but when I finally contacted the branch manager directly she said she would take care of it. So far I haven't seen a refund at all. All of this after they begged me for my business. Completely incompetent and unreliable. Even if they offered to give my business insurance for free, I wouldn’t trust them.

I was with Western Financial for about 9 years and always had good service until now. I was recently in the process of buying a house and I wanted to bundle my home and auto insurance together as I already had auto insurance through them. I recently walked in expecting to get an application filled out quickly because I had another appointment in 45 minutes. When I walked in, they gave some papers to start to fill out for my home insurance quote.Firstly, I am a new home buyer and have no idea about the meaning of alot of the terms that were being asked on this form. I was expecting the Western Financial agent to fill the form out WITH me so that I could ask any questions that might arise. Instead they sent me to a desk to fill the form out by myself while they were talking to each other about there personal lives.Near the end, after struggling to fill the forms out to the best of my knowledge an agent was walking by and asked if I needed any help.... After I gave them the forms they told me I'd get a quote in a few days.Previously their agents have always filled the forms out for me on there computer while asking me questions that needed to be asked to fill the forms out quickly and accurately. That is what I was expecting and hoping for.For me, that is good customer service.I never did get a quote for the house insurance from them. I went with a different insurance broker. 3 stars cause they used to have good customer service.

Kayla and Jaelyn have our backs on all our commercial business and vehicles requirements. The staff here are all Professional and always willing to help. Thanks!

Amanda Farley was very helpful setting up a new policy. She’s very patient and takes the time to answer my questions in depth. Very responsive and helpful. Thanks so much for making this an easy going experience!

Amanda Farley helped me price out a new policy. She worked hard to get me home & auto insurance that I was happy with. I asked a bunch of questions as I was coming to her from a direct line insurance company so the policies were set up a little different but she explained everything very thoroughly. I felt confident with her being our broker. Thank you for being so friendly Amanda! We look forward to working with you!

I would advise any other western financial location but this one for one specific reason. Kayla courtney is the single most unprofessional and arrogant agent I have ever has the displeasure of dealing with. Be it changing a policy, resulting in a price change, with out consent on more then one occasion, to blatant disregard for time sensitive matters. I have already been in contact with several companies who have had the unfortunate experience of dealing with her as well. There have been calls emails sent off to make sure that her behaviour and inability to do her job will be noted and action taken. I advise finding ANY other agent, other than Kayla Courtney, or else you too will be in the poisition where an agent will refuse to reinstate a policy or redo a policy based on her unwillingness to do the job she is paid to do.

Yeah I paid them the full amount of one year right away couldn't do it any other way to get my insurance when I canceled my insurance it's been 40 days still waiting on my check for my money back and still waiting really disappointing never go back there again nobody should I can't express how disappointed I am and still disappointed and waiting for my check might update once I get my check but still won't give them a good review unless they double my money back with a bonus people should Sue by now peace out

Was promised that I'd be called back twice, never happened. Wanted to add a vehicle to my policy and was told it's not possible with just the VIN. Ended up calling a different branch and my request was met with no problems. Felt like my business was not important at this location.

I went into Western Financial last week and met with Amanda McKee. I've dealt with insurance brokers from other agencies for many years, and I have to say that Amanda's knowledge and professionalism was absolutely amazing. I really had fun dealing with her and felt extremely comfortable giving her the personal information she needed to give me a proper quote. I will definitely be switching my insurance over when it is up for renewal. I left there feeling not only would Western Financial take care of me, but that I made a friend too.