OAK + FORT

We came here and Kseniia was so friendly and helpful. She went beyond to help us even though she didn’t have too. Thanks Kseniia!

Fantastic place to shop staff is very friendly and helpful my favorite place to shop

Happy they reopened but experience should be improved. You should give a limit of time per customer. When only accepting 3 customers at a time, it doesn’t make sense to allow people to stay that long. You end up waiting over an hour with 4 people ahead of you in line just because some take too long to decide...!

Amazing store with amazing, classic and minimalist pieces. Would love to own everything in the store if my wallet allowed for it. The staff were friendly and helpful, and made sure that I was well taken care of in the changing room. However, the changing rooms did not have mirrors in them, which made it inconvenient as I had to walk out to check the outfit every single time.

Wonderful quality of handcrafted garments with a wide selection and fair prices. I purchased a dress on sale and it was marked incorrectly and they honoured it! Great customer service!

Clean store, beautiful layout and nice modern and modest fashion! Wore one of their dresses on an airplane and had the whole cabin crew asking where it was from!! :)

Went to return an item for my girlfriend who has been unable to return her item because she is quarantining with covid. Because of her quarantine she missed the 30 day return window. I explained the situation to the clerk who curtly reminded me that it is their policy that they do not accept returns past 30 days. No exceptions. I would not shop at a place that is so firm on their policies during exceptional circumstances. Extremely off-putting experience.

Received a back up bag as a gift from my mom as I already owned 3 others (no issues) in different colours. 2.5 months into using this newer one, the stitching from the shoulder strap started unraveling. Upon speaking to the store manager, I was pushed to speak to their head office team who then put it back in the store manager. After a day of no response, I called the head office to follow up only to receive and email denying any support for a defective item. If you buy anything, make sure you have a profile saved or keep your receipt because this company doesn't live up to it's quality anymore. I am having to stitch the strap back on myself.

I dropped by this location to pick up an order. I also decided to try it on in the store. Jess was the associate helping me and she was very professional, friendly, and patient. She really made my experience at Oak+Fort! The store itself was clean and neat. Love the brand and I consistently have great customer service experiences at all your locations. Highly recommend to anyone looking for well priced stylish modern fashion.The only thing I would suggest to improve the experience Oak+Fort would be to offer a price match after 1 week/1 month. I often find that an item is put on sale after purchasing it at full price and it is a very discouraging experience and often makes me hesitate to purchase.

Love this store! Been to every Oak and Fort in Toronto and have had good times at all of them! This store is a bit smaller compared to the sherway one but it is still amazing. Super staff as well all very friendly