Acura on Brant

I went to purchase my first car and stumbled across the Acura dealership where I met Hailey one of the sales representatives. She was AMAZING! Her knowledge and expertise made my experience of buying my first car so incredible. She talked me through everything and really had my best interest at heart throughout the whole process. The customer service seriously exceeded all of my expectations and I would recommend anyone who is looking to buy a car to purchase through Hailey at Acura on Brant. Thank you so much!!

Just finished up a purchase of a new vehicle and trade in of an old one. Had a great experience working with Troy the GM, Jeff from sales and Grant the finance manager.Everything was done very smoothly, on time and with no unnecessary extra's. I've purchased quite a few vehicles in the past few years for family and friends and this was probably one of the best experiences. With current low stocks a lot of dealerships are taking advantage of customers but this is probably one of the few places you'll be treated well and fairly.

Terrible Customer Service, especially if you decide to buy out your car. They don’t disclose important information about your lease upfront, and they don’t respond to emails or text messages. I’ve dealt with 3 different sales guys at this dealership and each one a disappointment. I took my services to Erin Mills Acura and they were, excellent, efficient, courteous and prompt. Stay away from Acura on Brant.

If you guys are tryna get your car fixed, please go somewhere else. The service manager at this location is so rude. My cars blind spots weren’t working and when I brought my car, they couldn’t figure out what was going on. The mechanic said that there was a part missing (or not working, can’t remember) and they will have to order a new one. After making me wait for almost 5 months, adding the “missing piece”, and 3 hours later, my blind spots were still not fixed, and they charged me $800. I asked for the service manager, she made me wait and when she finally came, she didn’t even look at me and told one of her mechanics to remove the “missing part” and left. I took my car to the Erin mills location and they were so helpful and fixed my car in a day. And no I wasn’t missing any parts. Unprofessional and ignorant staff. If I could give zero stars, I would.

Jeff Wilson, the car salesman at the Acura on Brant dealership, was a pleasure to work with when I recently made an inquiry regarding an Acura RDX. I must admit that I was very pleased with the level of service I got. Jeff Wilson answered all of my questions patiently and was very knowledgeable about the various car models and amenities. He went above and above to get me the ideal car for my requirements and price range. Thanks to his professionalism and knowledge, the entire car sale process went smoothly and without a hitch. To anyone seeking to buy a car, I would without a doubt recommend Jeff Wilson and the Acura on Brant store. Once again, I appreciate the fantastic service.

Purchased a 2019 Tlx a-spec from Antionio a week ago. He was not only very professional and accommodating but extremely knowledgeable about all the features and technology the car was equipped with. I will definitely be recommending this dealership to friends and family.

Hailey Green at the Acura on Brant dealership is an absolute professional. She has an exceptional knowledge of the product line and was able to answer all our questions quickly and accurately. She was also able to provide helpful advice about the features of each model and which one would be the best fit for us. Her customer service was top-notch, and she always made sure that we had everything we needed before we left. We would highly recommend her to anyone looking to purchase a car. She is honest, caring, and knowledgeable, and she will ensure that you get the perfect car for your needs!

5+ stars yet again, its a no brainer......Here I am, 15 months later, exiting the lot with a 2023 MDX A-Spec. After putting my 2022 MDX (which I bought at Acura on Brant) in the ditch in a snowstorm in Blue Mountain, I knew exactly where to go for a replacement. Grant went to work for me right away, nailing down exactly what I wanted and then some! To say he delivers first class service, would be a severe understatement, full of integrity. Not only that, I had a tight deadline for the replacement due to an upcoming vacation, and he delivered on everything he said he would, bang on time. So many thanks to him specifically, as well as the team at Acura on Brant. They take care of their clients as if they are family. We will be back again, and I will continue to refer friends and family. Those wishing to be treated in the highest regard, this is the place for you.Many thanks Grant!

Can't get a service date for a transmission issue. Fully booked for 2 weeks.Acura is supposed to be a premium brand with premium service which I don't find it to be true except when you buy a new car from them after that their attitude is ****

Excellent accountability and customer service, made my 2015 look new again...