Bismillah Travels and Tours Canada

I went with the Bismillah Group to Saudi Arabia just a couple of weeks ago with my sister, my mom, and a bunch of my extended family members. We had one of the best experience with all of them and we would recommend anybody trying to go to go with them. They have the experience that I needed to learn from and with my first time going to Makkah and Madinah, I’ve learned a lot from them. I would definitely go again with them and hopefully inshallah in the future, I do go back with the Bismillah group. Jazakumullah khair for everything!

I booked 3 packages for Umrah through Nadia Ghazanfar for my parents and brother. She was extremely professional, helpful and always did her best to provide exceptional service. The service my parents got in Saudi was amazing. There wasn't any complains at all. The hotels were close to the area we wanted. The price was affordable as well. I recommend everyone look for Nadia for better service

This was our second umrah package that sister NADIA at BISMILLAH TRAVEL organized for us. Even better experience than last time. I would highly suggest this professional travel agency to everyone.

I have used Bismillah's service couple of times in 2019 and 2022. There service has been excellent. I have also recommended them to my close friend who will be using their service in Feb 2023. There ground service was excellent and professional. We were party of 12 with different people with different needs and they have lived up to our expectation. This trip was not only spiritual but emotional for us in many different ways. I would like to thank everyone at Bismillah travel for making it special for us. Thank you Nadia, Tahir, Hafiz and team Bismillah for making our trip memorable.

We went Through Bismallha Travels for our recent Ummarah trip and Turkey( our arrangements were done by nadia Ghazanfar) She did amazing job with making us stay at amazing hotels to communicating with her team in Saudi-a for arraigning tours for Holy sites…. She provided us clear guide lines and was very professional and fast in responding to our all inquiries. We went with kids but things were so very well arranged.

This trip was more then what we anticipated. We had concerns as this was first time we were going there. Nadia did a splendid job by coordinating and making sure everything is taken care of. Our stay and ziarats were excellent as Nadia worked extra hard to coordinate and arrange everything. It would had not been as smooth without her. A big thank you to Nadia.

Bismilla travel was the best decision for umrah! We had an amazing experience with Nadia. She was professional and helpful and took care of all our umrah trip details. Thank you Nadia! Will definitely recommend to friends & family!

If I could give zero stars I would. I am writing on behalf of my family. It surprises me that this travel agency has not been shut down yet for all the scams and thefts they have committed. Not only do they not care about you or your safety, they are exceptionally unprofessional. Ms. Sidra and Mr. Tahir being the biggest liars and the most incompetent of them all. They play games when you contact them to resolve a problem in the hopes that you forget about it and let it go. It has been over a year that they not only didn't help us get my dad back home, they left him to resolve the issue (their fault) in another country with no way to contact his family and he doesn't speak english very well. Alhumdulillah for Allah sending him help in the form of human angels. We had to get a flight back from another agency because that's how much they care about you and your safety. They couldn't do anything for us or help us in any way. There were no flights" apparently. Incompetence at it's finest. Just trying to make a buck and make you pay extra to stay longer and extend your trip because "they can't find any flights"

Zero star,worst worst serviceI am writing to raise some concerns about the service I received from your company between February 27th and May 16th, 2023. Firstly, I was charged an executive economy class fare by agent Anha Faizan, but I was given a C cabin seat, which is the last seat. I believe this was a fraudulent charge. Secondly, when I booked the tickets, the agent assured me that I had a one-time free date change option. However, when I requested to change my date, I was informed that I would have to pay 2000 dollars Canadian. Fare difference when I asked other travel agency they gave me same amount fare then I confront her she suddenly change her words and saiduts service charges, really $2000 service charges.My main concern is regarding agent Sidra Zeeshan. She emailed me to inform me that PIA had rescheduled my return flight from May 14th to May 16th. Additionally, my connecting flight from Toronto to Regina was not on the same day we arrived at the airport, but 28 hours later. I requested that she change the flight to the same day or accommodate me for the wait. She agreed to hold the seats for me, but she did not contact me after that call. I tried to contact her but received no response. Finally, I sent my husband to the PIA main office where he was informed that the agent had confirmed the seats instead of holding them. The PIA officer told him that the agent should have booked the seats for May 23rd because there was a same-day connecting flight available.When I finally got in touch with Sidra, she told me that PIA was lying and that they did not give her any options. She advised me to go to the PIA counter when I arrived in Toronto and request accommodations. However, when I arrived, I found out that there was a flight going to Regina on the same day with available seats. We requested a change, but the workers refused and informed us that the agent had booked tickets for the following day. We tried calling there office from 7 pm to 8:30 pm, but no one picked up. We were very stressed and frustrated.In the end, my family of six had to stay at the airport for 28 hours due to the negligence and irresponsibility of agent Sidra Zeeshan. It was a very stressful and hectic experience. I am extremely dissatisfied with the service provided by your agency,