Club Piscine Vaudreuil

Though the Sales portion of the process went smoothly, it has been one thing after another since. The installation started late, they were stop/start for almost a month, but it was during a pandemic, supply chains are sketchy, but the rude treatment from our Customer Service rep was beyond dreadful. He might be the most aggressive and loutish rep I have ever experienced.For instance, the excavator was given only a photocopied drawing to work with and started to get frustrated in where to locate the hole. Club Piscine neglected to outline the pool dimensions. My introduction to Michel Hebert was his screaming at me to cut a bush or lose my $6000 deposit. I had no idea who was yelling at me and threatening me until after the phone call. We cut down the bush, but in turns out the excavator did not need the bush cut once the outline was done, so one ruined bush. He did call back in a few hours and apologized for his poor behaviour. I let it slide because this was Day 1 of a long project.Flash forward to the Heap Pump delivery. Once out of the box, it was evident that the unit was damaged. I refused delivery of it, but Club Piscine installed it anyways. I refused to pay for this damaged unit and told him that I was paying for a new unit, so wanted a new unit, not a refurbished unit. Skip ahead to a visit from his where he tried to shake me down to pay for the damaged unit. I felt like I needed a shower after he left. At this point I had paid over $50,000 and was not paying any more until I had a new heat pump and the salt machine he forgot to order but wanted me to pay for. To say he is incompetent would be a nice thing. He then threatened to seize our house if we did not accept the damaged heat pump and pay him. In the end, I told him to take his heat pump off my property and to cancel the salt machine and credit the contract the amount. We agreed that I would pay any balance once Club Piscine came back to align the two skimmers which were very crooked on installation.I did write the owner about the bullying behaviour of this poor example of a human, but never heard back.Overall, a poor experience, and I would not recommend Club PiscinePart 2. I was contacted by the new manager (M. Beliveau) who reached out to me last spring with an offer to open my pool at no cost and sent a team to correct the skimmers. Most importantly though was his action of sending the original poor performer to my door to apologize for his unprofessional behaviour.At the end of the day, an apology goes a long way. My pool skimmers are fine, all is paid and that is that. Many thanks to M. Beliveau for taking control of the situation.

The sales person is excellent at selling you the poolOnce it is time to install the pool the entire process is painful to go through. There is no quality control as we continue to have issues with our pool after installation. Do not purchase a Mova pool with them as theirManagement have absolutely no experience or expertise with these models. They constantly pass blame to their contractor and don’t take responsibility themselves so you are stuck in a loop trying to get things repaired

Monday May,29 planned opening pool with complete vacuumThe team did a very bad job when I asked them to remove leaves the team answered what is the problem with 20 30 leaves on your poolThe vacuum was very bad qualityWhen I talked to them they kept saying this is your jobOn Wednesday May,31 almost try to vacuum my self I found the sensor leaking as Shown in the pictureI paid 250 for that service!!!!!!

Club piscine customer service sucks. To avoid arguments, I just paid for a minor service that I believe should have been covered in my warranty. Never ever buying anything again. They could have handled the situation better. If only I could return this brand new jacuzzi to them - one less customer.

They need to get rid of the parts personVery unprofessional and rude.He talks to costumers like they are idiots. Greasy Long hair with glassesHopefully the gentleman he is training stays. He explained to me afterwards and was very helpful and even apologized for his coworkers attitude.

This spring , my pool is usually opened up at mid april , upon starting up the pump motor" it started leaking heavily from the bottom where it was repaired last season so off to club piscine for a look over. The gentelman behind the counter

I purchased a new filter for my above ground pool, i asked to have them schedule an assembly knowing it would cost more but thinking it would be no stress, i was told Monday May 8th and given my bon de travaile (receipt)that clearly was marked May 8th 2023,well after taking the day off of work and waiting all day no one showed up,i called and left messages but no return call finally i called reception to be transfered and spoke to a girl in service and instalation who told me no your date is the 9th,i said i was not contacted she said oh well sorry,i asked for a manager finally got a guy who told me sorry i should have been contacted but wasnt, ok i asked what compensation will you offer,nothing,after a new date scheduled we can discuss, was supposed to call me back the next day with options for the date of course no call so i called and called and left messages,nothing, i called other places and found someone who laughed at the story and said he get a lot of customer's because of club piscine vaudreuil poor service, i will not reccomend club piscine Vaudreuil to anyone

Purchased an above ground pool and heat pump to be installed in mid June 2022. Sebastian, our salesperson was professional, extremely knowledgeable and answered my questions through the entire process!Our delivery and installation were on time! There were a few small issues that did pop up, the group at the store solved them and we are delighted to be swimming and enjoying our pool. Bravo!

Don’t use these guys. Big time scammers. Always trying to keep as much money in their pockets without doing the actual job. Mr Sylvain is a liar and doesn’t keep his word . Mr Michel is also a liar and deducted more money than necessary because he most likely pocketed it himself. BE WARNED, THESE GUYS ARE NOT TO BE TRUSTED

Worth a visit to see their excellent displays of products for visualizing your outdoor serenity.