Magenta Health - Riverside

My experience with Magenta Health has been largely negative. The doctor is competent enough by all appearances, but I have gotten the impression from day 1 that this clinic serves a strictly for profit regimen that does not lend itself well to actually improving health. Appointments are a strict 15 minutes and must focus solely on the item you have booked about. The website is poorly laid out and difficult to navigate. There is no phone number or reception. I find much of the experience frustrating particularly while at the same time having to navigate some affliction or another. A receptionist alone would improve things massively.

We have been at this clinic from when they first opened, and all of the doctors we have seen have been caring and professional. Appointments are always on time and love the easy communication via email.

After being in a car accident, I explained to my magenta doctor I was blacking out, having memory issues and that my lungs felt sore. She took my blood pressure said I was fine and to come back when things get worse. Immediately switch to a new clinic, described the same symptoms and promptly given blood work, ekg, chest xray and CT scan

I appreciate that Magenta is trying to be technologically forward - the digital first approach is a breath of fresh air for wanting an easy and consistent method of communication. I think it has led it to become a very busy place!Unfortunately in my case, as someone with a chronic condition, I realized early on that their approach and environment would not work for me. My personal experience was that it was difficult to see set up an appointment in a timely manner, and that when I did see my doctor it felt like I had to come in with all the solutions. I think I went in having done most of the research myself, and found there wasn’t much interest in helping me work through potential solutions. I acknowledge that my chronic condition isn’t well studied, so I appreciate the efforts to find specialists who could help. I think I wished there was more interest/empathy from the staff to follow up and provide support. Even for acute pain that I experienced, once a test was done and medication administered (that didn’t solve the issue) there was no real follow up from the clinic on how it went.I think if you’re overall in a fairly healthy state and need a doctor you can put in your calendar on a consistent basis for general work, Magenta is wonderful for you! For those wanting a bit more personalized, attentive care (especially if you may need to visit a doctor more often than the average person), it may be wise to explore alternative options.

This is an easy five stars from me. I have been a patient since 2017 and I am so grateful for my family doctor. Communications at the clinic are electronic, so not for everyone, but they are very kind and accommodating. Everyone works hard to make the place run smoothly. Thank you Magenta Health for helping me through some of my hardest health times.

I recently left Magenta Health because I felt I was receiving below an acceptable level of care from my physician. My overall experience with the clinic was fine. It's a very technological and automated clinic which can be great in some aspects but frustrating in others. Pre-covid, it was quick and efficient to book and check in for appointments, however it's very difficult to talk to a “real person” if you're having issues navigating the system and in my experience the electronic communications have been frustrating at best, with e-mails not being answered promptly or worse ignored all together. My main complaint comes from my experience with my assigned family doctor, Dr. Winnie Siao. I found Dr. Siao to be very dismissive and unconcerned about my health. I often left my appointments feeling helpless and quite frankly untreated for the ailments I went in to address. I will say that my sister is a patient at Magenta Health and she had the complete opposite experience. Her doctor (Dr. Che) is kind and provides excellent care so I think your experience here will depend on the luck of the draw as switching doctors (or requesting certain doctors when becoming a patient) is not allowed.

When they were accepting new patients I gpot my first consultation within a month. Online booking is straightforward especially for virtual/phone appointments during covid. My doctor is detailed and informative and the facility is well maintained. Self check in tablet is in the waiting room.

Dereliction of care. There is no secretary which makes the level of care unsafe. They do not return calls so you are stuck waiting for days to fix prescription issues. They pride themselves on technology but they don’t even check emails. Don’t trust your family’s health with Magenta. It is not worth the risks. Please stay away at all costs. Walk in clinics provide much better service.

It is so hard to make appointments, and the doctors are treated you like you dont pay taxes for their salary. Their system keep crashing all the time. There are so many stupid rules that can make your visits harder and harder. Hate this place. Hate Canadian Health System. They don't deserve any penny.

I absolutely love this new age, modern, and technologically advanced health care facility. I would HIGHLY recommend Magenta Health to anyone who is looking for a clinic that truly cares about the wellbeing of their patients. Their doctors are friendly, informative, professional and caring. I have seen a few different doctors at this clinic and they have all been very attentive and compassionate towards my health concerns and have made me feel very comfortable.I love the convenience of being able to schedule my own appointments with their online booking system which is available 24 hours a day. Their communication is fully electronic and you will receive an email confirmation of your booked appointments. If you have any questions, you can simply email the clinic. I have always received a response in a timely manner. Your physician can also communicate with you through email if necessary which is very convenient. Through their online system, they are also able to prioritize patients who have urgent matters by providing the option for patients to see any physician at the clinic who is available in the case that your doctor is not able to see you ASAP.The technology they use for patient flow is efficient and very unique. When you walk into the clinic, you sign yourself in on a tablet and then the system, very clearly, prompts you on where to go next, which in my experience the system has immediately directed me to a room where my doctor then met with me within a few minutes of my arrival. I have never had to wait for any of my appointments and I love that they respect their patients' time.