Planet Fitness

Front desk staff are a joke. They stand there either on their phones or staring at customers pointing & laughing and talking smack. They’re rude & unapproachable and have very little regard for anything. Women’s washroom stall has been out of service since end Of February. Some customers are always FaceTiming while just sitting on the equipment holding it up. Definitely not a “judgement free zone”. There’s also never a bench to be found and the light weights are always missing. Treadmills are always super shaky totally annoying when you can’t even walk on the treadmill without it shaking so much. Go the extra mile to another location, Jane St. & Gerrard St. Locations are great and the staff are 100% friendlier and more knowledgeable. Also all the equipment at these 2 locations are always in their respective places. Never an issue. Galleria needs to take notes from these two locations.

The gym is fine, everything is very useful. But one of the employees in the afternoon gets desperate if you can't speak English well! The first day he was very nice to me, but the day I decided to pay he got upset because I didn't have a credit card (I wanted to pay with a debit card) since he didn't understand he made angry gestures and told me go to that side and ask for this" I came back with what he told me and he got angry because he couldn't pay

Been going here on and off for years as it's walking distance from my place. Not sure how much longer this location will be open as they are building a condo there. :(You get what you pay for at $10 - $20 a month. Good variety of equipment that is working most of the time. Beware of wobbly treadmills and broken incline function. Also the weekend staff tends to not replace the paper towel or spray bottles enough so be prepared to walk around searching for paper towel.They did this wacky promo where teenagers work out for free all summer which was super annoying. Teeny boppers making noise, filming tiktoks and running around and crowding the machines all the time. Has been weird uncomfortable vibez all summer ngl. I'm cancelling my membership at the end of the month as I'm moving out of the area. Just wanted to give a little feedback.

Extremely disappointed after more than a year being a member.I decided to cancel my membership because l was going away abroad in March this year.I did cancel it the first week of March to find out from my bank statement that l was being charged in June.Called and complained.The fact of the matter was that l didn't receive mail after cancellation.I had to write a physical letter, no emailing ir phone cancellations.Of course l wasn't reimbursed March, April, May....It's a was a nice place to gym....

DO NOT SIGN UP!! The manager Delilah (she probably gave a fake name) is the WORST and should be fired immediately. She cannot handle basic customer issues. I cancelled my membership way back in 2019 and they still keep charging me till this day. She was extremely rude and shouted NO REFUNDS". Clearly she can't understand the simple fact that I had already cancelled my membership in 2019 and it's an error on their end. She refuses to listen so I will be escalating this issue to higher management."

I think the atmosphere on a whole is great. The service is quite good, the Gym is nice and clean with attention paid to the overall safety of the members...

It's always busy. There's only Smith machines no free barbells and there's only 4 smith machines so you're always waiting for one. Usually only one or two of each barbell weight. Barely any space for dumbells and barely any space for core exercises

Open 24/7 which is awesome as I generally like to go late at night or early mornings.Has both standing and lay down tanning beds and usually are pretty clean.It's a very basic gym. For the price it's pretty awesome as it has everything you need. Nothing fancy but worth the price..I have the Black card which allows me to have access to the tanning beds, and it's only $28/month.I really like that they have a lounge sit down area, as I generally like to sit and drink my protein shake right after my workout, or sit in the massage chairs. They also have a hydrobed, which is fun to try out.

Amazing location! Always clean and the atmosphere is welcoming. I would like to specifically thank Romisa for helping me out the other day with my membership she’s the sweetest! Will definitely be coming back more often now.

good price and good machines. I have feedback for owners of this location:hey management, if you are a PAYING black card member who joined from another club, it is your responsibility to allow me to sign in to the club with my Phone Number. Should not be forced to use this Chinese Communist Party QR code garbage. This needs to be fixed by management immediately