Xiamen Airlines 厦门航空

Worst customer service, will never take again!!!!

Worst airline operating.Stole my money on the last flight. Denied boarding because of a smear on my passport then no refund. Pure profit. Should have known better.December 27th, 2017Upon boarding a return flight from Manilla, Philippines the counter attendants did not check my bag. It was not on my flight. They also put me on a tranfer visa intead of a 24 hours or 7 days visa. So upon arrival at the layover in Xiamen I was rushed by China Security Inspection personnel. The airline manager tried to coerce me into taking guilt of their mistake. And at no time told me my bag wasn't on the flight. Security Inspection asked the airline manager to leave and game a 7 day visa for my 25 hour layover.At the Xiamen Airlines international transfer desk, there was no English speaking service. They use a cellular phone and Google Translate. They absolutely cared less about assisting me and treated me like garbage. They refused me the complimentary hotel room because i was over 24 hours layover by 1 hour. Even though with my late arrival caused by their incompetecy i only had 23 hours. So I went to the atm and ripped out more cash than i should have needed too. Got a taxi to a hotel coincidentally Xiamen Airlines was booking the other transfer passengers into. Upon checking in they took a 100+- deposit and charged my credit card and equal amount. When i checked out at noon the next day the hotel refused to give back the cash. The wonderful Xiamen Airlines affiliate hotel likely would not charge my card because mastercard would take 2-4 percent. Worse the ATM'S outside the airport do not accept foreign cards so I had no money to pay a taxi to get 20 kilometers to the airport. The hotel owner laughed and said It is not my problem. I don't care. Haha" Luckily some canadians overheard the commotion and got me in their taxi. Upon arriving at the airport my checked luggage was not transferred. It was now

Ever answer phone call.

11月6号中国飞厦门，前天7号到温哥华，婆婆申请轮椅服务。国内柜台确定了 飞机上也确定过有，飞机上经理还是组长把我婆婆申请纸都拿走了。到温哥华空姐叫她等最后走，最后居然告诉我婆婆说你没有申请轮椅服务自己带轮椅吗？我婆婆莫名其妙，刚纸都拿走还确定我座位有，空姐就是说没有。前面好几个工作人员站着，没有一个人出来解释。最后叫她自己走出去，还带着四岁孩子。我婆婆不认识英文也不识字，腿脚有点不方便，出来一个人都没有，不知道往哪里走，下电梯还关里面一会，我女儿在里面吓的大哭。本来以为有轮椅服务很放心，居然发生这样事情。我投诉了 看你们怎么跟进解释！为什么飞机上前面都确定有 最后又没有，什么服务态度，不道歉还硬辩说没有。叫老人家自己出去，火大，看年纪大，另外一个小孩子，好欺负吗，欺负老人家和孩子吗？这就是厦门航空吗？每次都走厦门，居然发生这样不可思议的事情。

Was just there,the customer services was excellent, they go all the way to help me with reschedule to make sure I'm able to connect my flight,two thumbs up.

Totally ignorant of Philippine regulations. Totally unhelpful about reserving a seat. Clunk.

Imagine the manenger point his fingers at you, and threaten you: do you want to be baned from going back to your home country for 6 month? while you are trying to communicate.Great job, Xiamen Airlines. You have the most terrible service I have ever experienced.