Lee Valley

I originally came here to look for leather work tools and even though they have less to none I still rate this store 5 stars. Their store is super clean and super tidy. They have a lot of options for gardening, wood working including wood burning and other sorts of goodies you can have in your home or for outdoor activities like camping. The staff are also very friendly and very keen to help you with whatever you need.

This is a really nice outlet. Staff were super friendly and everything was laid out well and priced

Today the Kingston store Manager Deborah and her staff were so helpful for my families new business questions. As trade professionals my husband a Licensed Carpenter and Project Manager always gets excellent service and products from Lee Valley in Ottawa and Kingston for the last 47 years.We always recommend Lee Valley. Kind regards to the Lee family and all staff who have given excellent customer service for over 35 years.

This one star review is due to an inability to product review anything that this store sells.This is not a review directed at this particular store but rather the product I bought 4-5 years ago, that is still on the website, but does not allow for product reviews. Why would a store not allow online reviews of their products?? The following product review should explain:I bought a Radius Ergonomic Stainless-Steel Shovel for over 80 dollars and after 5 years it is broken. the steel where the handle meets the blade split apart. It is not one piece it is welded on! NEVER buy this product it is a piece of junk and they have no business selling it for over 80 dollars. My yardworks from Canadian Tire that is 20 years old is still working, never broken.Lee Valley allow for product reviews, it's shady if you do not and shame on you. I'll never shop at your store or order online again because of the lack of transparency.High prices does not equate excellence at your stores.

Earlier this week I dropped into the Kingston Lee Valley branch with 5 hand planes that were recently passed onto me. Although I have some experience with wood working my knowledge of hand planing is limited.On a previous visit Bill, who works in the Kingston store, offered to have a look at them with me the next time I was in. Sure enough he was good to his word and walked me through the features of all 5 pieces, set them up for optimum performance ( 2 are now designated paperweights!!) and went so far and to grind and hand sharpen a blade. All in all he gave me an hour and a half of his time and someextensive knowledge on the set up, maintenance and use of my tools.Amazing customer service!Thank you Bill and Lee Valley for having such knowledgeable people on staff.Christian

Always a pleasure to stop in here. Greet quality tools and assorted accessories and very helpful staff.

Went to the Kingston Lee Valley store on December 7. Door was locked, sign on the door indicated capacity was limited to 4. Waited outside. While waiting another individual showed up. Told me he had an appointment, so he got in the store before me. After 15 minutes I gave up. Found the item I needed elsewhere. Lee Valley needs to be clearer on their covid policy. Had I known about how confused they are, I would not have wasted a trip.

it's a great store. Staff don't really follow you around too much. You're alone in this regard.It's like a candy store for grown ups. Lots of weird gadgets and high end tools.You have to submit and order and print it off a computer before you can go to the front desk and get your items.The amount of sharpening stones they have is worth it for me.It's more of a store for retired boomers that have money to spend on hobbies.It's great.

Lee Valley is an amazing store. Absolutely love visiting whenever I'm in town, and regularly order from the online shop. You can trust any product they sell and they back up what they sell, to the point that they sent me a giftcard to cover part of a product I bought because they felt it didn't live up to the quality they expected.Quick shipping (even during covid) and always a delight to deal with!

Excellent service! BBQ tings and Pizza stones. Ready for summer grilling!