Mr. Lube + Tires Corporate Office

I had problem with this business. And they basically scammed me around $400, and the Mr .Lube customer service/complaint department is virtually non-existance. Leaves me no choice. I filed report with Better Business Bureal (BBB) and Consumer Protection organization. I strongly recommend everyone do the same (if you have a bad experience with them, I actually saw plently of 1 star reviews here already), when the reports and complaints accumulated to a certain level, they will be forced to closed the business.

If I could give them a Minus Rating I would !!! Please avoid them at all costs or you will suffer the same fate as I am. My Lexus needs a new Rear Differential as a direct result of my Fill Plug not being securely fastened after servicing . The oil leaked over time and the Differential ceased. The Vancouver SE Marine Drive franchise is not accepting any responsibility or liability over this incident and deflecting blame to another Mr. Lube Franchise in Richmond who were the last ones to inspect and work on my car. I am not getting any response whatsoever from their Corporate Customer Service. I therefore am now seeking legal help to get Mr. Lube to pay for the damages . It has been a stressful and exhausting fight to right a wrong and my advise to you is to AVOID Mr. Lube anywhere and anytime.

I have been a loyal customer of the North Van Mr. Lube for years, and for the most part have been satisfied with their work. However, on Feb 28, My wife took her car for an oil change. I understand their upsell techniques, however this situation was beyond reprehensible. My wife was told that her transmission needed a flush, when she declined she was told that her husband must want her to have an accident so he could collect the insurance money. Needless to say I was very upset and my wife stated that she hates" going to Mr. Lube

I got really good service from Param . He is Efficient, responsible . Definitely come recommended it!

The company is very irresponsible and careless, completely disregard their customers. Complain does not work for this company, because they would end up ingnoring your complains. Mr. Lube touched my car without my consent and no apologize nor explanations were given. As I complained this issue to the company, they redirect me to Brain Jones at Everest Service said he can help me with it. However, he said there's nothing he can do about it and stopped replying my email. Now as I searched more on the internet, there are at least dozens of similar cases (Mr. Lube operates on their car without the owners consent). I decided to escalate this case to BC customers protection, and CBC market watch. I think this need to be stopped immediately, they have no rights to treat their customers like this. Meanwhile I encourage everyone with similar experiences to contact me, so we are able to build a strong case.

They replied to my first review to confuse the other customers but even after getting my emails and details they didn’t do anything .Please I request everyone not to ever go to mr lube especially the one on Fraser in Langley they will damage your car and then will blame that it was pre existing . Their mechanics have zero knowledge about tires and cars.They do not care

Went in for oil change and battery issues. They tested my battery and looked under hood. Assured me…”it’s 100% your battery”They removed my battery, replaced with a $195 new one, and also proceeded to convince me to get a fuel line flush. Said I’d never had one. I’m in a vehicle that’s registered with Mr lube, yet license plate changed. Info on file should still say 2013 RAV 4.I agreed to expensive procedure. And new battery1 day later, my car died and wouldn’t start. I called Mr Lube, they told me it’s probably the alternator.Told me to bring it in. However, it was dead and couldn’t afford another tow company battery boost.I was without a car for weeks, because I was afraid of costs.Then a friend looked at my car and it was just a broken wire attached to the battery terminal. A $10 fix!!!I went back in to Victoria, B C Mr Lube, they basically said nothing to help me!I asked what can you do to fix this issue. The guy says..” educate technicians”Ya right. They are only about up-sell and ripping off female customers!!Horrible company.And I’m out $500 for nothing.Esmé Cull

Save yourself the frustration of dealing with Mr. Lube if there's a problem with servicing your vehicle and STAY AWAY from the brand as a whole!I brought my van in to their 101 Edgeley Boulevard, Vaughan, Ontario location inside the Wal-Mart to swap my summer tires for winter tires. After about 45 minutes of my vehicle sitting in the bay, I'm suddenly told that the technicians broke 3 out of 4 of my locknuts, as well as the locknut key! That's right, they didn't just break 1, they continued breaking them until 3 were broken.They took no responsibility for this at the time, but just blamed me for it. I had my car dealer put my summer tires on, which I know was done properly.I wasn't offered any sort of discount or even an apology. The owner wasn't there at the time so I had to call him the next day to complain. He offered to reimburse me for a new locknut set if I brought him a receipt.So I got the locknuts replaced by the dealer and brought the owner the receipt. He only partially reimbursed me the cost of the receipt. He refused to pay for installation, which he never specified when he asked me to bring him the receipt. He also proceeds to give me a condescending lecture about how this wasn't his fault and he's doing me favour by reimbursing me anything.I've never felt so undervalued and disrespected as a customer anywhere I've serviced my vehicle before. The owner claims he told me that he would have put the locknuts back on for me, but why would I want his technicians touching my vehicle again after what they did?? Why should I have to be further inconvenienced anymore than I already have?Terrible experience! Worst customer service ever! Overpriced tire changes! Changing your tires here costs almost twice as much as going to the dealer! Not worth it! Save your money and get it done right. Make an appointment with your dealer.I've truly lost all confidence in Mr.Lube as a brand. Oh, and I tried calling head office and got absolutely nowhere with them. They don't seem to care about brand reputation or customer satisfaction. I was told there was nothing they could do about this and that everything at issue was at the sole discretion of the owner/operator in terms of resolving the matter.

They need to inform customers more before the touch your vehicle . They need to have staff that don't disappear and not knowing what they are doing . If they have to put oil on a belt cause they don't have the tool to correctly put on a belt that's tight, maybe they should ask customer first instead of just doing it . That happened to me and didn't know they did that until I took my car to a different place and they helped to get the oil off the belt so it stops slipping . Mr Lube didn't even look at why it was slipping cause they knew and didn't tell me . That's poor service and I won't go back as thier integrity is not there .